Grooming Lounge
Grooming Lounge is the premier destination for upscale men's grooming products, advice and Barbershop + Men's Spa services, offering everything from haircuts and shaves to custom-formulated grooming products.
Grooming Lounge customer service
Use any of the convenient means below to contact Grooming Lounge customer service.
| Phone | (703) 288-0355 |
| Web | https://www.groominglounge.com/pages/contactus |
| [email protected] |
Grooming Lounge jobs
Grooming Lounge is a recognized leader in the rapidly expanding men's barbering and spa industry. Held in high-regard for our focus on exceptional customer service, technical excellence and in-house training, we're always looking for remarkable barbering and beauty professionals to join our team in Northern Virginia.
View current Grooming Lounge jobsHeadquarters
2001 International Drive
McLean, VA 22102
(703) 288-0355
[email protected]
Returns
What is the return window?
These may be returned within 60 days of the date of purchase for a full refund to the method of payment.
Do I need a receipt to return an item?
Guests can return products (please bring web order information) directly to any of our stores, but no exchanges/refunds can take place at the time of visit.
Are there any items that are non-returnable?
Body hair tools cannot be returned once removed from their original packaging.
How will I receive my refund?
These may be returned within 60 days of the date of purchase for a full refund to the method of payment. We offer a no-questions-asked, 100% guarantee on our own products within 60 days. Just email us and we'll provide an instant store credit to try something else.
How do I start a return online?
Send us an e-mail to [email protected] including your name, order # and the challenge we're facing. We will create an E-Return Label - send it to your inbox - and all you need to do is send the return back to us.
Editor's Take
You know that friend who always looks effortlessly put-together? The one whose hair never seems to have a bad day, whose skin looks like he actually gets eight hours of sleep, and who somehow smells amazing without trying too hard? Yeah, that guy probably knows about Grooming Lounge.
Started back in 1999 by Mike Gilman-a guy who got tired of his buddies looking and smelling like they'd given up on life-this isn't your typical barbershop chain. It's more like what would happen if a high-end spa and a classic barbershop had a really well-dressed baby. The whole thing began because Gilman was basically the unofficial grooming supplier to his college friends, which is both hilarious and kind of sweet when you think about it.
What makes Grooming Lounge different is that they're not just selling you products or services-they're selling you a whole experience. Their flagship location sits in Tysons Galleria, and walking in feels like stepping into a gentleman's club from the 1920s, minus the cigar smoke and questionable politics. Dark wood everywhere, complimentary drinks, TVs playing whatever game is on. It's the kind of place where you can actually relax while someone makes you look better.
But here's where it gets interesting: they don't just use other people's products. Over the years, their barbers and skin care pros have developed their own line of grooming essentials-stuff with names like "Our Best Smeller" and "The Shavior." And before you roll your eyes at the marketing, these products are actually tested daily in their shops. When a barber uses something on dozens of faces every week, you know it works.
The services run the full gamut-haircuts, hot lather shaves, beard trims, manicures, facials, even massages. They've got that signature seven-hot-towel shave that sounds excessive until you experience it. Then you understand why guys become regulars. The staff knows what they're doing, too. These aren't fresh-out-of-beauty-school kids; they're experienced professionals who understand that men's grooming isn't just about looking good-it's about feeling confident.
What's really smart about their approach is how they've built this whole ecosystem. You can shop online, visit the physical location, or both. They carry their own products alongside brands like Kiehl's, Jack Black, and Molton Brown. It's like having a personal grooming consultant who happens to run a really nice shop.
The pricing reflects the premium experience-this isn't your $15 strip mall haircut. But when you factor in the atmosphere, the expertise, and the fact that you'll probably walk out feeling like a completely different person, it starts to make sense. Plus, they've been doing this for over 20 years, which in the grooming world is basically forever.