Gymboree
Gymboree is a children's specialty clothing retailer offering coordinated, playful collections for kids from newborn to size 10. Now owned by The Children's Place, Gymboree operates online and through shop-in-shop locations, celebrating childhood with colorful, themed outfits and accessories.
Gymboree customer service
Use any of the convenient means below to contact Gymboree customer service.
| Phone | (877) 752-2387 |
| Web | https://www.gymboree.com/us/help-center/customer-service/contact-us |
| [email protected] |
Gymboree jobs
Careers at the Secaucus, New Jersey headquarters offer exciting experiences working alongside the retail industry's top talent to drive growth and success for the company's brands: The Children's Place, Gymboree, Sugar & Jade and PJ PLACE.
View current Gymboree jobsHeadquarters
500 Plaza Drive
Secaucus, NJ 07094
(877) 752-2387
[email protected]
Returns
What is the return window?
Gymboree accepts returns of unwashed and unworn or defective merchandise within 45 days of the purchase date. Items must have original price tags attached.
Do I need a receipt to return an item?
Yes, you need to bring your item(s) with original price tags attached and the printed receipt, gift receipt or digital receipt (via Ship Confirmation email or online account). Returns will not be accepted without the receipt and original price tags attached.
How will I receive my refund?
Gift returns will receive a merchandise credit that can be redeemed in stores, online or on The Children's Place, Inc. mobile apps. For regular returns with receipt, refunds are issued to the original form of payment.
Can I return online purchases in-store?
Yes, you can return or exchange gifts to your nearest store location. Gymboree accepts unwashed and unworn or defective merchandise with original price tags attached within 45 days of the purchase date.
Editor's Take
Here's the thing about Gymboree-it's basically had more comebacks than a 90s boy band. And honestly? That tells you something about how much parents actually care about this brand.
So let's rewind a bit. Gymboree started way back in 1976 as a play-and-music class thing for toddlers (that part's now totally separate, by the way). But in 1986, they jumped into kids' clothing, and that's when things got interesting. They became known for these coordinated, themed collections-like, you could dress your kid head-to-toe in matching outfits with names like "Fairy Tale Forest" or whatever. Very matchy-matchy, very cute, very... Gymboree.
Fast forward through a couple of bankruptcies (2017, then again in 2019-retail's been rough), and The Children's Place swooped in to buy the brand. Now Gymboree lives online at gymboree.com and in shop-in-shop sections inside The Children's Place stores. They've kept that signature vibe though-the coordinated collections, the playful prints, the whole "Official Sponsors of Childhood" tagline they're pushing now.
What's kind of fascinating is how the brand's evolved. After one of those bankruptcies, they tried going more "trendy" and minimalist, and parents absolutely lost it on social media. Like, full-on mourning for the "old Gymboree." People wanted those bright colors and whimsical themes back, not mini-teenager clothes. The brand seems to have course-corrected since then, leaning back into that colorful, childhood-celebrating aesthetic.
The pricing sits somewhere in that middle zone-not Target cheap, but not boutique expensive either. They run sales pretty regularly (there's a whole rewards program situation), and sizes go from newborn up to about size 10. The quality's generally solid enough that stuff holds up through hand-me-downs, which matters when you're talking kids' clothes that'll get destroyed in approximately three wearings.
One interesting move: they just opened their first standalone Gymboree store in years at Garden State Plaza in New Jersey. It's being positioned as this "new era" for the brand-basically testing whether Gymboree can exist as its own thing again, not just a sub-brand tucked into Children's Place corners.
The whole operation's run out of Secaucus, New Jersey now (that's The Children's Place headquarters). Customer service is pretty standard-phone line, email, live chat during business hours. Returns are 45 days with tags attached, which is reasonable but not super generous compared to some retailers.
Gymboree's one of those brands that survived because parents genuinely wanted it to. There's nostalgia there, sure, but also just a real appreciation for kids' clothes that look like, well, kids' clothes. Bright, fun, coordinated, and built for actual playing. In a world where a lot of children's fashion is trying way too hard to be cool, Gymboree's basically saying "let kids be kids"-and apparently that message still resonates.