Gymshark
Gymshark is a British fitness apparel and activewear brand that creates workout clothing for men and women. Founded in 2012, the company specializes in gym clothes, athletic wear, and fitness accessories sold primarily online with select retail locations.
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Gymshark · Jul 07
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Gymshark · Jul 03
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Gymshark · Jun 26
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Gymshark · Jun 17
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Gymshark · Apr 17
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Gymshark · Apr 13
Gymshark customer service
Use any of the convenient means below to contact Gymshark customer service.
Gymshark jobs
We're always on the lookout for passionate, talented individuals who share our vision of positively impacting the world. Think you've got what it takes? We want to hear from you.
View current Gymshark jobs
Headquarters
3 Central Boulevard
Solihull, West Midlands B90 8AB, United Kingdom
[email protected]
Returns
What is the return window?
You have up to 30 days to return your item back to us, as long as your items were purchased from gymshark.com or the Gymshark App and are still in their original condition. Any unwanted product must be returned within 30 days from when your Gymshark order was delivered (if the order was placed online) or was purchased (if you bought the items in one of our stores).
Are there any items that are non-returnable?
All Underwear & Swimwear can't be returned for hygiene reasons. Socks can be returned if they are sealed in their original packaging. All bottles are non-returnable due to hygiene reasons. Personalised items can't be returned. In the US and Canada, items with a final discount of 60% or more are 'Final Sale' and are not eligible for returns, exchanges, refunds, or store credit.
How will I receive my refund?
We only offer refunds onto the original payment method used to make the order. The item(s) will be checked and scanned by our team within 7 days once back at the warehouse. Once processed, your refund can take 7 working days to appear in your account, once released by your bank.
Who pays for return shipping?
You will need to pay the cost of the return as set out in our returns process, though this may vary by country and some regions may offer free returns through specific courier options.
What if I received a damaged or incorrect item?
In the unlikely event you've received a faulty item, check out the 'Received a faulty item?' page. Please don't return any damaged or incorrectly delivered goods unless you're told to by a member of our support team. If you do this, it will delay us resolving your issue.
Editor's Take
So here's the thing about Gymshark - it's kind of the ultimate garage-to-glory story that actually makes you believe in the whole hustle culture thing. Back in 2012, Ben Francis was literally 19 years old, stitching gym clothes in his parents' garage with a buddy and £1,000 in savings. Fast forward to today, and they're pulling in hundreds of millions annually with a valuation that hit over a billion pounds after General Atlantic dropped £275 million for just 21% of the company in 2020.
But what really sets them apart isn't just the rags-to-riches narrative. It's how they basically wrote the playbook on influencer marketing before everyone and their mother was doing it. While Nike and Adidas were spending millions on traditional advertising, Gymshark was sliding into DMs of micro-influencers and YouTubers who genuinely loved lifting. They didn't just sponsor athletes - they built a family. And that authenticity? It's basically their secret sauce.
The numbers are pretty wild when you think about it. Over 18 million social media followers across platforms, customers in 230+ countries, and they're doing all this with primarily an online model. Their first permanent store didn't even open until 2022 on London's Regent Street. When they launched their Manchester Trafford Centre location in 2025, people queued for eight hours - EIGHT HOURS - just to get inside. There were plank competitions in the queue. That's not normal retail behavior, that's cult-level brand loyalty.
And notice how they've evolved beyond just selling leggings and stringers. They've got a fitness app now, a loyalty program that rewards you for working out (not just buying stuff), and they even opened the Gymshark Lifting Club - an actual gym at their headquarters. It's like they're building an entire ecosystem around the idea that fitness is a lifestyle, not just something you wear.
The brand's aesthetic is unmistakable too - that sleek, contoured look that somehow makes everyone look like they've got abs even before they start their workout. Critics say it's unrealistic, and yeah, there's been some controversy about their marketing imagery looking almost AI-generated. But their core audience? They're obsessed. Two-thirds of their sales now come from women, even though they started as a men's bodybuilding brand.
What's interesting is how they handled COVID. While other fitness brands were panicking about gym closures, Gymshark literally changed their social media handles to "Homeshark" and started posting free home workout content. They donated £5 to the NHS for every #NHSSweatySelfie posted. That's the kind of move that cements brand loyalty for life.
The company's still growing too - over 900 employees now, offices in five regions, and they're continuing to expand their physical retail presence after proving the concept works. Not bad for something that started with a screen printer and a dream in Birmingham.