Halo Sleep
Halo Sleep specializes in safer sleep baby essentials including the original SleepSack wearable blankets, swaddles, BassiNest bedside sleepers, crib mattresses, and nursery furniture. As the #1 choice of hospitals nationwide, they've helped over 40 million families sleep better for more than 30 years.
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Halo Sleep · Jun 22
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Halo Sleep · Jun 21
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Halo Sleep · Jun 20
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Halo Sleep · Jun 14
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Halo Sleep · Jun 09
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Halo Sleep · Jun 03
Halo Sleep customer service
Use any of the convenient means below to contact Halo Sleep customer service.
| Phone | (888) 999-4256 |
| Web | https://www.halosleep.com/pages/contact-halo |
| [email protected] |
Headquarters
213 West 35th Street, Suite 12W
New York, NY 10001
(888) 999-4256
[email protected]
Returns
What is the return window?
Halo accepts returns on items purchased directly from halosleep.com within 30 days of shipment. After 30 days, they'll gladly consider returns if the item has a manufacturing defect.
Are there any items that are non-returnable?
To be eligible for return, items must be in their original packaging and not been worn, washed or used in any way. Halo does not accept returns on items purchased through third-party retailers, including authorized sellers. If you purchased through another retailer, please contact them directly during their return window.
How will I receive my refund?
Upon receipt of your return, Halo will credit your account or issue a refund check for all eligible product returned. Outbound shipping cost will not be refunded.
Who pays for return shipping?
Returns must be shipped prepaid, and your return shipping cost is not reimbursable. However, Halo now offers Standard Plus Shipping at checkout. If you purchase this optional coverage, return shipping is covered for all eligible items in your order.
Editor's Take
Here's the thing about Halo Sleep-they're not just another baby products company trying to sell you stuff you don't need. Founded in 1994 by Bill Schmid after he lost his daughter to SIDS, this company was literally born from tragedy with one clear mission: make sure no other parent has to go through that nightmare.
And they've kind of become the gold standard. They're the #1 choice of hospitals nationwide, which is basically the ultimate endorsement when you're talking about keeping babies safe. Their SleepSack wearable blankets are used in more than 1,600 hospitals-that's not marketing fluff, that's medical professionals actually trusting this stuff with newborns.
What makes them different? They're obsessed with one thing: safer sleep. Not trendy nursery aesthetics or Instagram-worthy baby gear (though their stuff looks nice enough). Just products that actually work. Their BassiNest swivel sleeper is pretty genius-it rotates 360 degrees so you can keep baby right next to your bed without the risks of co-sleeping. The SleepSack wearable blanket replaces loose blankets in the crib, which is exactly what pediatricians recommend for reducing SIDS risk.
For over 30 years they've helped 40 million families sleep better. That's a lot of exhausted parents who found something that actually worked. They make swaddles, bassinets, crib mattresses, nursery furniture-basically everything related to where and how your baby sleeps.
The company's also grown through smart acquisitions, picking up brands like Baby Merlin and aden + anais, so they've got options for different preferences and price points. But the core mission hasn't changed: evidence-based products that prioritize safety over everything else.
Notice how they're not trying to be a one-stop baby shop selling strollers and diaper bags? They stay in their lane. Sleep products. That's it. And when a company focuses that intensely on one thing for three decades, they tend to get pretty good at it.