Hanes
Global leader in manufacturing basics and innerwear brands synonymous with comfort, quality, and value, including t-shirts, underwear, socks, bras and activewear for the whole family.
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Hanes customer service
Use any of the convenient means below to contact Hanes customer service.
| Phone | (800) 254-1545 |
| Web | https://www.hanes.com/customer-service |
| [email protected] |
Hanes jobs
As part of our team, you'll help create a more comfortable world. For everybody. Try on a HanesBrands career-enriching role to maximize your skills, explore your potential and push your boundaries - you're certain to find an opportunity that looks good on you.
View current Hanes jobs
Headquarters
101 N. Cherry Street
Winston-Salem, NC 27101
(800) 254-1545
[email protected]
Returns
What is the return window?
If you need to make a return, please send back any unused items within 90 days of purchase.
Do I need a receipt to return an item?
If you are not completely satisfied with your purchase, it's easy to make a return and get a refund. No authorization is required.
Are there any items that are non-returnable?
Refunds for used products will only be issued if defective.
How will I receive my refund?
Credit Card and Paypal refund charges will be credited to your account. It may take up to two billing statements for a credit to appear on your account.
Editor's Take
You know that feeling when you slip into your favorite t-shirt? That's basically Hanes in a nutshell. This global leader in manufacturing basics and innerwear has been synonymous with comfort, quality, and value for generations, and honestly, they've mastered the art of making clothes that just work.
Founded way back in 1900 as Shamrock Knitting Mills by John Wesley Hanes in Winston-Salem, the company has grown into something pretty remarkable. In 2006, Sara Lee Corporation spun off its branded clothing business as HanesBrands Inc., and they've been doing their own thing ever since.
What's kind of fascinating is how they've stayed relevant for over 120 years. They make comfort for the whole family - everything from t-shirts and sweatpants to socks, bras and underwear. And they're not just sitting around either. During the coronavirus pandemic, Hanes actually retrofitted their factory to manufacture N95 masks for healthcare workers - talk about pivoting when it matters.
The numbers are pretty impressive too. Hanes produces 82 million meters of fabric a year at their plants in El Salvador, making up 20% of the country's textile exports and 9.8% of El Salvador's total exports. That's not small potatoes.
But here's what really gets me - they're not just about the bottom line. In 2021, HBI was one of two apparel manufacturers named one of the World's Most Ethical Companies by Ethisphere and earned a spot on Barron's 100 Most Sustainable Companies for the third consecutive year. They're actually trying to make things better.
Recently, they announced they're moving their global headquarters from their longtime Oak Summit location to downtown Winston-Salem in early 2025 - staying true to their roots while modernizing their operations.
So yeah, Hanes isn't just about underwear and t-shirts anymore. They're this massive operation that somehow still feels like that reliable brand your mom bought for you growing up.