Harry & David
Harry & David is an American premium gourmet food and gift retailer specializing in fruit baskets, baked goods, confections, and wine. Founded in 1910 and renowned for its Royal Riviera pears, the company pioneered mail-order gifting and now operates primarily online with a flagship store in Medford, Oregon.
Harry & David weekly ad
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Harry & David customer service
Use any of the convenient means below to contact Harry & David customer service.
| Phone | (877) 322-1200 |
| Web | https://www.harryanddavid.com/h/view/custserv |
| [email protected] |
Harry & David jobs
Discover exciting career opportunities and become part of the Harry & David family. We take pride in creating delicious gourmet foods and incredible gift baskets to help create meaningful moments for our customers to enjoy and share with those who matter most. Whether picking the perfect Royal Riviera Pear from a tree in our orchards, crafting delicious sweets and baked goods in our on-site kitchens, or wrapping every gift tower with a bow that we tie by hand, we give our all, every time.
View current Harry & David jobsHeadquarters
2500 S. Pacific Hwy.
Medford, OR 97501
(877) 322-1200
[email protected]
Returns
What is the return window?
You and those who receive your gifts must be delighted, or we'll make it right with either an appropriate replacement or refund. Always. Harry and David offers a satisfaction guarantee rather than a specific time-limited return window.
How will I receive my refund?
You and those who receive your gifts must be delighted, or we'll make it right with either an appropriate replacement or refund. The company will provide either a replacement product or a refund based on the situation.
What if I received a damaged or incorrect item?
Quantities are limited and orders are subject to availability. If, after taking your order, an item becomes unavailable, we may substitute an item of equal or greater value. For any issues with your order, you should contact customer service online or by phone.
How do I start a return online?
Please contact us anytime online. You can initiate returns by contacting Harry and David through their website chat feature or by calling their customer service line at (877) 322-1200.
Editor's Take
There's something kind of fascinating about a company that's been shipping pears through the mail since the 1930s. Harry and David basically invented the whole gourmet gift basket thing-back when most people were still figuring out how to use their telephones, these guys were like, "What if we just... mailed fruit to people?" And somehow, it worked.
The story starts in 1910 when Samuel Rosenberg traded a hotel for 240 acres of pear orchards in Southern Oregon. His sons Harry and David took over after his death, and by 1934 they'd figured out that their Royal Riviera pears were so good, people would actually pay premium prices to have them shipped across the country. These aren't your grocery store pears-they're the kind that are "so big and juicy, you eat them with a spoon," which is their actual tagline and honestly? Not an exaggeration.
But here's where it gets interesting. Harry and David didn't just stick with pears. Over the decades, they've expanded into this whole universe of gourmet gifting-Moose Munch popcorn (which is legitimately addictive), chocolate-covered everything, wine, cheesecakes from The Cheesecake Factory, and those iconic gift towers that show up at offices every December. They own 2,700 acres of orchards in Oregon's Rogue Valley and employ over 8,000 people during peak season. That's a lot of pears.
The company's had its ups and downs. They went through bankruptcy in 2011 after a leveraged buyout loaded them with debt right before the recession hit. But they bounced back and got acquired by 1-800-Flowers in 2014 for $142.5 million. Then COVID happened, and they closed almost all their retail stores-except that flagship location in Medford where you can actually tour the facilities and watch them make everything.
What's cool is they're still doing things by hand. Like, actual humans are tying bows on gift boxes and sorting pears individually. In an age where everything's automated, there's something weirdly reassuring about that. They make 130,000 fruitcakes a year, use six million pounds of chocolate, and during the holidays, their call center handles up to 100,000 calls in a single day.
The business model is pretty smart, too. They've got the Celebrations Passport program-basically $29.99 a year gets you free shipping across all their brands. For people who send a lot of gifts (corporate types, grandparents, that one friend who's really good at remembering birthdays), it pays for itself fast.
Sure, the prices aren't cheap. But you're paying for quality that's been consistent since the 1930s, plus that whole "I didn't have to think about what to send" convenience factor. And honestly? Sometimes you just need to send someone a box of really good pears, and Harry and David's got that market pretty much cornered.