Heist Handmade Goods
Austrian sustainable fashion brand creating handmade bags and accessories from innovative materials like apple leather and recycled ocean waste.
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Heist Handmade Goods · Jun 16
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Heist Handmade Goods · Jun 14
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Heist Handmade Goods · Jun 09
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Heist Handmade Goods · Jun 07
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Heist Handmade Goods · Jun 02
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Heist Handmade Goods · May 31
Heist Handmade Goods customer service
Use any of the convenient means below to contact Heist Handmade Goods customer service.
Headquarters
Volksgartenstrasse 8
8020 Graz, Austria
[email protected]
Returns
What is the return window?
You have the right to return the goods within fourteen days without giving any reason.
Are there any items that are non-returnable?
Based on the available information, there are no specific items mentioned as non-returnable, though standard handmade goods policies typically apply.
How will I receive my refund?
The specific refund method is not detailed on their website, but customers can contact [email protected] for refund processing information.
Who pays for return shipping?
Before accepting the delivery please make sure that the parcel is not damaged and no item was removed. Return shipping responsibility is not explicitly stated on their website.
Editor's Take
So here's the thing about Heist Handmade Goods-it's basically everything you'd want from a sustainable fashion brand, but without the pretentious attitude that usually comes with it.
Founded in 2019 by Selina Grasser in Graz, Austria, this whole operation started at her kitchen table with a simple household sewing machine and has grown into its own studio. But here's what's cool: even though the label has grown considerably, all Heist bags are still hand-sewn by Selina herself in her studio on Volksgartenstraße 8. That's the kind of authenticity you just can't fake.
The sustainability angle isn't just marketing fluff either. They source apple waste from South Tyrol, Italy-literally a byproduct of juice production-and transform it through an innovative process into sustainable, vegan Apple Leather. And get this: their straps are made from Econyl yarn, which is spun from reclaimed fishnets, discarded textiles, and other plastic waste, then expertly fabricated in a German manufactory. It's like they took everything that would normally end up in a landfill and turned it into something you'd actually want to carry.
The recognition speaks for itself-Selina won the "Steirerinnen Award Trendsetter 2023", which isn't exactly handed out to just anyone. The bags manage to be timelessly practical while still letting you express your individual style, and most importantly, they're sustainable in an era of fast fashion.
What really gets me is the philosophy behind it all. Heist means going against the flow, elaborating your own style and not compromising on ways it has been done before. Always vegan, always fair, always handmade in Austria-that's not just a tagline, it's literally how they operate.
The whole operation feels refreshingly honest. Each piece is thoughtfully designed and lovingly handcrafted, with heart and mindfulness woven into every creation. In a world where "handmade" often means "assembled by hand from machine-made parts," Heist is doing the real deal.