HelloFresh

HelloFresh is America's #1 meal kit delivery service, providing pre-portioned ingredients and chef-designed recipes delivered directly to your door. With over 100 weekly menu options and flexible plans for various dietary preferences, HelloFresh makes home cooking convenient and accessible.

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HelloFresh customer service

HelloFresh customer service

Use any of the convenient means below to contact HelloFresh customer service.

HelloFresh jobs

HelloFresh jobs

Since our 2011 founding in Europe's vibrant tech hub, Berlin, we've become the world's leading meal kit provider, delivering to over 4.2 million households worldwide in more than 15 countries across 3 continents. Our more than 15,000 employees from over 70+ nationalities are the heart and soul of our diverse, fast-paced and dynamic environment where innovation and smart, fast action is encouraged.

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location

Headquarters

28 Liberty St., Floor 10
New York, NY 10005
(800) 733-2414
[email protected]

Returns

What is the return window?
If you aren't happy with what you received, you're encouraged to contact HelloFresh customer service within 5 days from the delivery date. For example, if you receive the order on Friday at 2:05 PM, and you open your package on Saturday to find an ingredient is bad or inedible, you have until Wednesday at 2:05 PM to contact HelloFresh and bring the problem to the company's attention.

Are there any items that are non-returnable?
Due to the perishable nature of the products, meal kits are generally not returnable. However, if there is a problem with your order, such as spoiled or missing items, HelloFresh may offer a replacement or refund.

How will I receive my refund?
Refunds are issued back to the original form of payment and can take up to 5-10 business days to fully process. If the refunds are issued, they are payback in their original form, and this process may take 5-10 working days to accomplish. The funds are added to your debit card, credit card, or gift card that you link with your HelloFresh account.

What if I received a damaged or incorrect item?
If you receive damaged or spoiled items, HelloFresh may offer a replacement or refund instead of a return. It's important to report these issues promptly to qualify for compensation. In some cases, HelloFresh's customer service agent will ask you to provide a picture of the product in question or mail it to a specific address so the company can examine it.

HelloFresh menu nutritional info

HelloFresh nutritional info

Calorie Smart Greek Spaghetti 590
Chicken & Apple Rosemary Pan Sauce 650
Barramundi with Chimichurri 620
Creamy Lemon Chicken with Couscous 640
Fit & Wholesome Meals (average) 650

Click below to view nutrition facts for the entire HelloFresh menu.

View HelloFresh nutrition facts

Editor's Take

So here's the thing about HelloFresh-it's basically become the poster child for meal kit delivery, and there's a reason you've probably heard about it from at least three different YouTubers. They've kind of mastered this whole "make cooking less terrible" concept, which, let's be honest, a lot of us need.

The company started back in 2011 in Berlin, which feels very on-brand for a food startup. Three founders-Dominik Richter, Thomas Griesel, and Jessica Nilsson-literally hand-delivered the first boxes to their initial 10 customers. Fast forward to now, and they're serving over 7 million active customers worldwide. That's a lot of pre-portioned garlic cloves.

What makes HelloFresh interesting is how they've positioned themselves in this weird middle ground between "I should probably cook more" and "but I really don't want to meal plan or grocery shop." You pick from like 100+ recipes each week, they send you exactly what you need (no more buying an entire bunch of cilantro when you only need two tablespoons), and you cook it yourself in about 30 minutes. It's not quite as lazy as ordering takeout, but it's nowhere near as involved as actual meal planning.

They've got options for pretty much everyone-vegetarian, pescatarian, calorie-smart meals around 650 calories, family-friendly stuff that won't make your kids revolt. And if you're into the whole "I want to eat healthier but also I want it to taste good" thing, they've nailed that balance pretty well. The recipes aren't boring chicken and broccoli on repeat.

Here's what's clever about their business model: they've made it stupidly flexible. You can skip weeks, pause, cancel whenever. No one's locking you into some nightmare subscription you can't escape. Plus, they've acquired other brands like Factor (the ready-to-eat meals) and Green Chef (the organic option), so they're basically covering all the bases.

The packaging situation is actually pretty thoughtful-most of it's recyclable or compostable, and they offset 100% of their carbon emissions. Not perfect, but better than a lot of companies out there. And the portions are pre-measured, which means less food waste. You're not throwing away half a bell pepper because the recipe only called for a quarter of one.

Now, it's not all sunshine and perfectly seared proteins. The price point is definitely higher than just buying groceries yourself-you're paying for convenience. And some people find the recipes more complex than advertised, especially if you're truly a beginner cook. There have also been complaints about produce quality and customer service responsiveness, which seems to be hit or miss depending on your location and timing.

But here's the deal: HelloFresh has become America's #1 meal kit for a reason. They've got the most five-star recipes and reviews on Trustpilot, and they've won USA Today's Readers' Choice Awards six years running. When you're delivering nearly 500 million meals a year across North America, you're clearly doing something right.

The real question is whether it's worth it for you. If you're someone who genuinely wants to cook but hates the planning and shopping part, or if you're trying to expand your cooking skills without committing to buying 47 specialty ingredients, it makes sense. If you're on a tight budget or you actually enjoy grocery shopping and meal planning, maybe not so much.

At the end of the day, HelloFresh is basically the training wheels of home cooking-except the training wheels are actually pretty good quality and come with recipes for things like chimichurri barramundi and Greek spaghetti. Not bad for a box that shows up at your door.