Hermès

A creator, artisan and seller of high-quality luxury objects since 1837, Hermès is an independent, family-owned French house specializing in leather goods, fashion accessories, and luxury items.

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Hermès customer service

Hermès customer service

Use any of the convenient means below to contact Hermès customer service.

Hermès jobs

Hermès jobs

A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs more than 14,000 people worldwide. Driven by an entrepreneurial spirit that has become a business model, Hermès offers challenging and meaningful roles consistent with the values of craftsmanship that guide the house.

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location

Headquarters

550 Madison Avenue
New York, NY 10022
(800) 441-4488
[email protected]

Returns

What is the return window?
You may return any product ordered on the website for exchange or refund within thirty (30) calendar days from the delivery date. Products may also be exchanged or returned for a store credit at any Hermès store in the United States within thirty (30) calendar days from the date of delivery.

Do I need a receipt to return an item?
The product must be with all original packaging (the orange box and if possible the delivery box), together with the purchase invoice or a copy in the case of a partial return.

Are there any items that are non-returnable?
Fragrance, makeup and beauty products must not be opened and must be returned in their original packaging. If the transparent film has been opened or removed or if the product has been used, the item will not be accepted for return or exchange.

How will I receive my refund?
We aim to process returns within 7 to 10 business days from delivery to our distribution center. You will receive a confirmation email when complete.

Can I return online purchases in-store?
Hermès stores do not offer refunds on any goods purchased on Hermes.com. Products may be exchanged or returned for a store credit at any Hermès store in the United States within thirty calendar days from the date of delivery.

Hermès hours

Hermès hours

Sunday Closed
Monday 10:00am - 6:00pm
Tuesday 10:00am - 6:00pm
Wednesday 10:00am - 6:00pm
Thursday 10:00am - 6:00pm
Friday 10:00am - 6:00pm
Saturday 10:00am - 6:00pm

Hours may vary by location and be modified due to holidays or events. Be sure to verify the current operating hours for your local Hermès.

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Editor's Take

So here's the thing about Hermès-it's basically the holy grail of luxury fashion, but not in that flashy, look-at-me way you might expect. Founded back in 1837 as a harness workshop in Paris, this family-owned French house has somehow managed to stay ridiculously exclusive while expanding to over 300 stores worldwide.

What makes Hermès different? Well, they're still obsessed with craftsmanship in an age when everything's mass-produced. Take their famous Birkin and Kelly bags-each one requires 18 to 24 hours of handwork by a single artisan. And get this: you might wait six months to a year just to buy one, assuming you can even get on the list.

But Hermès isn't just about those iconic handbags everyone talks about. They've got this whole universe of luxury goods-silk scarves that cost more than most people's rent, watches that'll make your wrist feel important, and fragrances that smell like expensive dreams. Their ready-to-wear collections are equally stunning, though you'll need to make an appointment at most locations these days.

The brand employs over 19,700 people globally, and they're serious about that whole "artisan" thing. From their leather workshops in France to their US flagship stores, everything feels deliberately crafted rather than churned out. It's luxury retail as performance art, really.

And here's what's kind of wild-despite being nearly 200 years old, Hermès keeps finding ways to stay relevant. They've partnered with Apple for exclusive watch bands, launched beauty lines, and even created home goods that cost more than cars. Yet somehow, it all feels authentically Hermès rather than like they're chasing trends.