Hidesign
Hidesign is a global leather accessories brand founded in 1978, specializing in handcrafted bags, wallets, shoes, and accessories made with eco-friendly vegetable-tanned leather and hand-polished brass fittings.
Hidesign customer service
Use any of the convenient means below to contact Hidesign customer service.
| Phone | (803) 140-5178 |
| Web | https://hidesign.com/pages/contact |
| [email protected] |
Hidesign jobs
Working at Hidesign will allow you freedom and space to develop new ideas and work on exciting projects. The company is known for providing growth opportunities vertically as well as the option to move horizontally, challenging yourself in other departments and cities.
View current Hidesign jobsReturns
What is the return window?
We have a 15-day return policy, which means you have 15 days after receiving your item to request a return. We do not accept returns on International orders.
Are there any items that are non-returnable?
Certain types of items cannot be returned, like custom products (such as special orders or personalized items) and personal hygiene product (such as masks & diary). Unfortunately, we cannot accept returns on gift cards.
How will I receive my refund?
We will notify you once we have received and inspected your return, and let you know if the refund is approved or not. If approved, you will automatically be refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.
What if I received a damaged or incorrect item?
Please inspect your order upon receiving it and contact us immediately if the item is defective, damaged or if you received the wrong item so that we can evaluate the issue and make it right. Unboxing video is required to initiate a refund or new product dispatch for wrong product delivery and empty box delivery.
Editor's Take
So here's the thing about Hidesign - it's kind of the anti-fast-fashion story you didn't know you needed. Started in 1978 by a guy with a PhD in International Affairs (not design, weirdly enough), this Indian leather brand basically said "screw chrome tanning" and went all-in on the old-school vegetable tanning method that takes forever but creates leather that actually gets better with age. Like, genuinely better - not the marketing kind of better.
The founder, Dilip Kapur, came back from Princeton and started making bags in Pondicherry as a hobby. His first bags were so different from anything in Europe or the US at the time that they became counter-culture icons in San Francisco and London. Notice how the brand's origin story involves rebellion against uniformity? That's not just branding fluff - their first ad campaign literally got banned in multiple countries for being too provocative.
But here's what makes Hidesign actually interesting. They own their entire supply chain - tanneries, brass foundries (yes, they sand-cast every brass buckle by hand), production facilities, and retail stores. Over 90% of their factory workers are women from the local area, and they've been actively hiring from the LGBTQ community since inception, which was pretty radical for an Indian company starting in the late '70s.
The leather itself is the real story though. While most brands shifted to faster, cheaper chrome tanning, Hidesign revived the traditional method using natural seeds and barks native to South India. The process involves soaking hides for 40 days in wattle bark and myrobalan seeds, then treating them with pungam oil. It's labor-intensive and slow, but the result is leather that develops character over time rather than falling apart.
And they're not just making bags anymore. The brand has expanded into shoes, sunglasses, pens, and stationery, with over 100 exclusive stores across 23+ countries. Their craftspeople have an average of 17 years experience at the atelier, still knotting every stitch ending by hand and cutting leather with fine-pointed knives that take two years to master.
The Pondicherry headquarters is basically a lush campus with ponds and streams, solar-powered and water-recycling. They even have an annual "Art of Reuse" initiative where they create new designs from scrapped materials. It's the kind of sustainability that existed before sustainability became a buzzword.
Princess Diana once awarded them "Accessory of the Year" in the UK for their Boxy Bag. That's the kind of random detail that tells you this brand has serious credibility beyond just Instagram aesthetics.