H&M
H&M is a Swedish multinational fast fashion retailer offering clothing, accessories, and homeware for women, men, teens, and children at affordable prices with a focus on sustainability.
H&M customer service
Use any of the convenient means below to contact H&M customer service.
| Phone | (855) 466-7467 |
| Web | https://www2.hm.com/en_us/customer-service.html |
H&M jobs
A journey with H&M unlocks a career with unexpected opportunities. We are thousands of talented and passionate people, liberating fashion for the many. Together, we use our power, scale and knowledge to push the fashion industry to a more inclusive and sustainable future.
View current H&M jobsHeadquarters
Mäster Samuelsgatan 46A
SE-106 38 Stockholm, Sweden
Returns
What is the return window?
H&M offers a 30-day return window for most items, providing ample time for customers to return purchases. You can get a refund for these items if you return them within 30 days. After 30 days, you can only exchange them for another item.
Do I need a receipt to return an item?
If you do not have a receipt, H&M will still allow you to return an item as long as you present valid photo identification. Valid photo ID includes a driver's license, a state ID card, a passport, or a government/military ID.
Are there any items that are non-returnable?
Due to hygienic reasons and health concerns, you can't return fabric face masks and undergarments to H&M. Even if you haven't worn them, getting a refund is off the table. Be wary of this when buying face masks or undergarments from H&M. You also can't return H&M gift cards, but that's a pretty standard policy at most retailers. If you bought something marked as "final sale," you won't be able to return it under any circumstances.
How will I receive my refund?
If you return an item in-store, you can expect the money back on your card within 14 days. If you're returning something by mail, you have to factor in the time it takes to ship to a warehouse. When returning an item purchased with an H&M gift card, the refund will generally be credited back to an H&M gift card. This process ensures that you can conveniently use the refunded amount for future purchases either in-store or online.
Can I return online purchases in-store?
If you bought an item online, you can return it to an H&M store or mail it back through USPS. However, H&M will deduct a $3.99 shipping fee from your refund. If you bought something in an H&M store, you must return or exchange it at an H&M store as well. You can't return an in-store purchase by mail according to their store purchases policy.
H&M hours
| Sunday | 12:00pm - 6:00pm |
| Monday | 11:00am - 7:00pm |
| Tuesday | 11:00am - 7:00pm |
| Wednesday | 11:00am - 7:00pm |
| Thursday | 11:00am - 7:00pm |
| Friday | 11:00am - 7:00pm |
| Saturday | 11:00am - 7:00pm |
Hours may vary by location and be modified due to holidays or events. Be sure to verify the current operating hours for your local H&M.
Check my H&M hoursEditor's Take
You know that feeling when you walk into a store and everything just clicks? That's kind of H&M's whole thing. This Swedish multinational fast fashion retailer sells clothing, accessories, and homeware, and they've basically mastered the art of making runway-inspired looks accessible to, well, everyone.
Here's what's wild about H&M. Founded by Erling Persson in 1947 when he opened his first shop in Västerås, Sweden, the company started as "Hennes" (Swedish for "hers") selling only women's clothing. Fast forward to today, and they're operating thousands of stores across 75 geographical markets with over 171,000 employees worldwide, making them the second-largest international clothing retailer after Inditex. That's not just growth-that's a complete takeover of the fast fashion world.
But what really sets H&M apart isn't just their size. It's how they've managed to stay relevant decade after decade. Remember when Karl Lagerfeld did that collaboration back in 2004? The press reported there were large crowds and that the initial inventories in big cities were sold out within an hour. Since then, they've partnered with everyone from Stella McCartney to Madonna to Roberto Cavalli, basically turning affordable fashion into must-have collectibles.
And let's talk about their digital game for a second. H&M continued to expand in Europe and began to retail online in 1998 with the domain hm.com-which, if you think about it, was pretty early for online retail. They weren't just following trends; they were setting them. Their social media presence is massive too, with around 37.4 million followers on Instagram, more than 39 million likes on Facebook, and 8 million followers on Twitter.
The company's approach to fashion is refreshingly straightforward. H&M's business concept is to offer fashion and quality at the best price in a sustainable way, and since it was founded in 1947 it has grown into one of the world's leading fashion companies. Notice how they snuck "sustainable" in there? That's become increasingly important to them, even as they navigate the inherent contradictions of fast fashion.
Shopping at H&M is like having a personal stylist who actually understands your budget. You can walk in looking for a basic white tee and walk out with an entire outfit-including accessories, shoes, and maybe some home décor-without maxing out your credit card. Their product range covers women, men, teens, and children, plus they've expanded into home furnishings because apparently they decided clothing wasn't enough.
The stores themselves are everywhere. The opening of its first U.S. store on March 31, 2000 on Fifth Avenue in New York City marked the start of its expansion outside of Europe. Now you can find H&M in malls from coast to coast, each one packed with the latest trends at prices that make you do a double-take.
What's interesting is how H&M has adapted to changing times. During the pandemic, they announced plans to close 5% of their worldwide stores in 2021 and closed 250 shops throughout the globe, moving the majority of operations online. That's the kind of pivot that separates survivors from casualties in retail.
So yeah, H&M isn't just another clothing store. It's become this global phenomenon that somehow manages to be both trendy and timeless, affordable yet aspirational. Whether you're a college student stretching your budget or just someone who appreciates good design at reasonable prices, H&M has probably got something for you.