Holland America Line

Holland America Line is a premium cruise line with over 150 years of history, offering expertly crafted itineraries to nearly 400 ports in 114 countries. Known for mid-sized ships, destination immersion, and exceptional service, they specialize in Alaska cruises and historically-focused voyages.

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Holland America Line customer service

Holland America Line customer service

Use any of the convenient means below to contact Holland America Line customer service.

Holland America Line jobs

Holland America Line jobs

With over 150 years of legacy, our renowned brand offers exceptional service and extensive professional development. Savour the Journey with a career at Holland America. Enjoy company-paid travel, cruise perks, and a buddy program to help you feel at home.

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location

Headquarters

450 Third Avenue West
Seattle, WA 98119
(206) 626-9000

Returns

What is the return window?
Your entire booking including cruise fare, required cruise fees and expenses, air add-ons, ground transfers, pre-cruise and post-cruise hotel and tour packages, is subject to the same cancellation policy. Government taxes and fees will be refunded for any cancellation, including where it is stated that no refund is available. The cancellation window varies by voyage length-for most voyages 5 nights or longer, you can cancel up to 90 days before departure for a full refund.

Are there any items that are non-returnable?
If you have purchased a specially priced promotion that is 100% non-refundable from the point of payment, you are not entitled to any refund, payment, compensation or credit whatsoever of your gross fare if you cancel your booking. If you have purchased a specially priced promotion that requires a non-refundable deposit, that deposit amount shall not be refunded if you cancel your booking.

How will I receive my refund?
Refunds (except for amounts paid for Cancellation Protection Plan) will be made directly to the method of payment you used to book with Holland America Line.

Who pays for return shipping?
Holland America Line offers Cancellation Protection Plan options, starting at just $79 per person, which include cancel for any reason and contain no exclusions for pre-existing conditions or age. You may cancel your vacation plans for any reason and receive a money back refund with a Holland America Line Cancellation Protection Plan. Without this plan, standard cancellation fees apply based on timing.

How do I start a return online?
All cancellations must be done in writing, which can be done via mail or email. Country specific contacts are noted on the cruise line's website.

Editor's Take

So here's the thing about Holland America Line-it's kind of the cruise industry's best-kept secret for people who actually want to, you know, experience their vacation instead of just surviving it.

Founded way back in 1873, this isn't some Johnny-come-lately operation. They started as the Netherlands-America Steamship Company, running transatlantic passenger and cargo services between Rotterdam and North America until they pivoted to full-time cruising. And honestly? That history shows. There's this sense of maritime tradition baked into everything they do-not in a stuffy, museum-piece way, but in that "we've been doing this longer than anyone else" confidence.

The fleet's not massive-11 vessels-which is actually part of the appeal. These are mid-sized ships, so you're not dealing with the chaos of 6,000-passenger mega-ships where you need a GPS just to find the buffet. But they're not tiny boutique vessels either. It's that Goldilocks zone where you get variety without feeling like cattle.

What really sets them apart is the destination focus. Their fleet visits nearly 400 ports in 114 countries around the world, and they've been doing Alaska longer than literally any other cruise line-more than 75 years. That's not marketing fluff. When you've been sailing somewhere for three-quarters of a century, you know where the good stuff is.

They recently partnered with The History Channel (yes, that History Channel) to create these historically-focused itineraries and shore excursions. It's basically catnip for anyone who'd rather explore ancient ruins than spend another afternoon at a pool bar. You can do things like gold panning in Alaska or deep-dive tours of the Giza Pyramids-experiences that feel less "tourist trap" and more "actual adventure."

The vibe skews older and more relaxed, which depending on your perspective is either perfect or a dealbreaker. This isn't the cruise line where you're dodging screaming kids at the waterslide or dealing with spring break energy. It's leisurely. Refined, even. They literally use the tagline "Savour the Journey," which tells you everything.

Food's a big deal here too. They've got this Global Fresh Fish program that sources local seafood in different regions-more than 80 types of fresh fish-and they're the first global cruise line to get both Marine Stewardship Council and Aquaculture Stewardship Council certifications. For cruise food, that's actually impressive.

One interesting quirk: with as many as 70 nationalities represented onboard their ships, the crew diversity is genuinely international. You're not just visiting different countries-you're basically living in a floating United Nations.

The company's headquartered in Seattle (not exactly where you'd expect for a cruise line with Dutch roots), and they're owned by Carnival Corporation, though they operate pretty independently. They've also got serious Alaska infrastructure-hotels, railroads, the whole nine yards-so if you're doing one of their Alaska CruiseTours, it's all in-house.

Bottom line? Holland America's for people who want their cruise to feel like travel, not just a floating resort. If you're the type who'd rather spend port days exploring than lounging, and you appreciate when a company's been perfecting something for 150+ years, this is your lane.