HomeGoods
HomeGoods is a leading off-price home decor retailer offering an ever-changing selection of furniture, rugs, lighting, bedding, bath items, kitchen essentials, and decorative accessories from around the world at 20-60% below department store prices.
HomeGoods customer service
Use any of the convenient means below to contact HomeGoods customer service.
| Phone | (800) 888-0776 |
| Web | https://www.homegoods.com/faq |
HomeGoods jobs
We count on our Associates to bring our business to life. We support each other along the adventure of each new day with competitive pay, great benefits, and an amazing group of people. We offer an open and inclusive, teamwork-based atmosphere with career growth opportunities, competitive compensation, and multifaceted training programs.
View current HomeGoods jobs
Headquarters
770 Cochituate Road
Framingham, MA 01701
(508) 390-3000
Returns
What is the return window?
If you're not satisfied with your purchase, please return merchandise accompanied by a register receipt within 30 days of purchase, for an exchange or refund. You may return merchandise purchased in-store to any open HomeGoods store within 30 days of purchase.
Do I need a receipt to return an item?
Returns without a receipt will receive a non-transferable merchandise credit. A valid government-issued photo ID, name, address, and signature will be required for the merchandise credit to issue and may also be required in order to redeem.
Are there any items that are non-returnable?
Merchandise that is used or in unsellable condition will not be accepted for refund, store credit or exchange.
How will I receive my refund?
Return the merchandise accompanied by a register receipt within 30 days of purchase for an exchange or refund, in the original form of tender. A 10-day period is required for a cash refund on check purchases.
HomeGoods hours
| Sunday | 11:00am - 8:00pm |
| Monday | 9:30am - 9:30pm |
| Tuesday | 9:30am - 9:30pm |
| Wednesday | 9:30am - 9:30pm |
| Thursday | 9:30am - 9:30pm |
| Friday | 9:30am - 9:30pm |
| Saturday | 9:30am - 9:30pm |
Hours may vary by location and be modified due to holidays or events. Be sure to verify the current operating hours for your local HomeGoods.
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Editor's Take
Walk into any HomeGoods and you'll get it immediately-that slightly chaotic, treasure-hunt energy that makes you feel like you're one aisle away from finding the perfect thing you didn't even know you needed. It's not your typical home decor store. There's no catalog, no online inventory to browse beforehand, and honestly? That's kind of the whole point.
Introduced in 1992, HomeGoods operates across the U.S. including Puerto Rico. This chain has both a standalone and superstore format, which couples HomeGoods with a TJ Maxx or Marshalls. So yeah, you might find yourself in one of those combo stores where you can grab throw pillows and then wander over to score some discounted designer jeans. It's basically a one-stop shop for people who like variety.
The whole business model is built around the unexpected. Every aisle is filled with exceptional quality just waiting to be discovered. They have affordable ways to upgrade your home decor, from wall art to stylish chairs and accent tables. You'll find a unique selection of stylish home decorations, furniture, rugs, mirrors and more. And here's the thing-what you see today might be gone tomorrow. With 955 locations across the United States, each store gets multiple shipments per week, which means the inventory is constantly rotating.
The pricing is legitimately good, too. Savings are based on comparison to regular prices of comparable items at full-price department or specialty retailers. Savings vary over time. We're talking 20-60% off what you'd pay elsewhere for similar stuff. And it's not just cheap knockoffs-they source from Europe, Asia, and beyond, so you're getting globally inspired pieces without the international shipping fees.
But let's talk about what really makes HomeGoods a cultural phenomenon. The store has become a legit TikTok sensation, with shoppers filming their bizarre finds-think lanky horse statues, disco balls with Santa hats, and "Meowna Lisa" paintings. It's become this whole thing where couples joke about asking each other if the store has impossibly specific items, only to discover that yes, HomeGoods does in fact have a snow globe featuring the Golden Girls with "squad goals" written on it.
The return policy is pretty straightforward. Bring your receipt, return within 30 days, and you're good. No receipt? You'll get store credit. It's not the most generous policy out there, but it's fair enough for a discount retailer.
One interesting quirk: HomeGoods used to have online shopping, but they shut it down in October 2023. Now it's all about the in-store experience, which actually makes sense when you think about it. The whole appeal is wandering the aisles and stumbling upon something unexpected. You can't really replicate that dopamine hit of discovery by scrolling through a website.