Honey Birdette

Honey Birdette is a luxury lingerie and sensuality retail brand offering high-end lingerie sets, intimate accessories, and premium bedroom products. Founded in 2006 in Australia, the brand operates boutiques internationally across the US, UK, Europe, and Oceania, known for its experiential retail approach with champagne service and personalized fittings.

All Honey Birdette newsletters
Honey Birdette weekly ads

Honey Birdette weekly ad

View the most recent Honey Birdette ad to catch up on the latest specials, promotions and limited time offers.

View latest Honey Birdette ad
Honey Birdette customer service

Honey Birdette customer service

Use any of the convenient means below to contact Honey Birdette customer service.

Honey Birdette jobs

Honey Birdette jobs

Honey Birdette's success continues to be driven by our passionate Team who are not only genuinely excited and proud to be part of our brand, they are also committed to holding our Customer experience front of mind at all times, supporting them to feel inspired and curious. We appreciate our dedicated Team and are committed to celebrating success with a strong culture for learning and growth, amazing incentives such as product, money to spend, international trips, and fun working with the Honey Birdette Team.

View current Honey Birdette jobs
location

Headquarters

10250 Santa Monica Blvd
Los Angeles, CA 90067
(805) 301-7006

Returns

What is the return window?
Full price items have free returns or exchange within 45 days, while sale items have free exchange or credit within 14 days. Once they receive your parcel, your return will be processed within 14 business days, with additional processing time allowed over sale/holiday periods.

Are there any items that are non-returnable?
For hygiene reasons they do not accept returns on open hosiery, toys, latex and bondage, and gift cards are final sale. However, they have a range of toys backed by their Orgasm Guarantee - if you're not satisfied with Venus, Aura, Harley or Taurus, let them know within 45 days of receiving and trying, and they will happily provide a full refund, credit or exchange once returned.

How will I receive my refund?
Refunds will be issued to the original form of payment. Credits are issued in the form of a Honey Birdette Gift Card, valid for 3 years for use both online and in-store.

Can I return online purchases in-store?
Yes, online orders can be returned to a store in the same country that the items were purchased.

Who pays for return shipping?
Postal returns within the US are free. If you live outside the US, you still have 45 days to return your full price items and 14 days for sale items, but international customers are required to cover any return shipping costs incurred.

Editor's Take

So here's the thing about Honey Birdette-it's not your typical lingerie brand, and that's kind of the whole point. Founded back in 2006 by Eloise Monaghan in Australia, this isn't some corporate boardroom creation. It started because Monaghan walked into an adult store for a hen party and thought, "This is revolting." She wanted luxury lingerie that didn't feel sleazy or male-oriented, and honestly? She nailed it.

What makes Honey Birdette different is the experience. We're talking champagne trolleys in stores, "press for champagne" buttons in fitting rooms, and staff they call "Honeys" who live and breathe the brand. It's theatrical, sure, but in a way that actually works. The stores have dark gloss tiles, velvet curtains, custom whisky bar carts-basically, they're designed to make you feel like you're stepping into something special, not just shopping for underwear.

The product itself sits in this interesting sweet spot. A bra and brief set runs around $240, which puts it firmly in the luxury category but not quite at ultra-luxury prices. They drop new collections weekly-usually five pieces at a time-which keeps things fresh and gives you a reason to keep coming back. And they're big on selling sets rather than individual pieces. Notice how they've managed to get suspender sales up to 90% of their bra volume? That's not an accident.

Here's what's interesting about their growth trajectory. They started with 55 stores in Australia, expanded to the UK, and opened their first U.S. location at Westfield Century City in Los Angeles back in 2018. By 2021, Playboy's parent company PLBY Group bought them for $333 million-yeah, that's not a typo. At the time, Honey Birdette was pulling in about $73 million in annual revenue with around 60 stores across three countries.

The brand's not without controversy, though. They've had ads banned, faced complaints about provocative window displays in shopping centers, and dealt with workplace criticism. But controversy seems to be part of their marketing DNA-Monaghan has basically said negative attention drives sales, and the numbers back her up.

What's clever is how they've adapted their retail concept for different markets. Each store is supposed to have unique features-maybe a champagne bar in one, a private salon in another. The Century City location had exclusive pieces you couldn't get anywhere else, like the Chloe Red Corset. It's experiential retail done right, which is probably why they're still opening physical stores when everyone else is closing them.

The online side is growing too-it was at 15% of sales a few years back and climbing. They ship internationally, offer free returns within 45 days on full-price items (14 days for sale items), and have that 24/7 live chat support. The packaging is discreet, which matters when you're shipping luxury intimate items.

Honey Birdette carved out a niche by treating lingerie shopping like an event rather than a transaction. Whether that's your vibe or not probably depends on how you feel about champagne buttons and theatrical retail experiences. But you can't argue with the business model-they turned a gap in the market into a $333 million acquisition.