Horizon Hobby
Horizon Hobby is the undisputed leader in radio control products, offering RC airplanes, cars, trucks, helicopters, boats, and transmitters since 1985.
-
Horizon Hobby · Jun 21
-
Horizon Hobby · Jun 17
-
Horizon Hobby · Jun 15
-
Horizon Hobby · Jun 11
-
Horizon Hobby · Jun 09
-
Horizon Hobby · Jun 01
Horizon Hobby customer service
Use any of the convenient means below to contact Horizon Hobby customer service.
| Phone | (877) 504-0233 |
| Web | https://www.horizonhobby.com/contact |
| [email protected] |
Headquarters
4105 Fieldstone Road
Champaign, Illinois 61822
(217) 352-1913
[email protected]
Returns
What is the return window?
Horizon Hobby wants customers to be satisfied with their purchases and has established return policies, though the specific return window timeframe is not clearly specified on their main returns policy page.
Do I need a receipt to return an item?
Warranty only applies as described by the product manufacturer and on products accompanied by a dated proof of purchase. This suggests that proof of purchase is required for warranty claims, though standard return requirements may differ.
Are there any items that are non-returnable?
Returned merchandise must be in new and unused condition and in its original packaging, complete with all parts, accessories, and materials. Items that don't meet these conditions would not be returnable.
How will I receive my refund?
Horizon accepts money orders and cashier's checks, as well as Visa, MasterCard, American Express, and Discover cards for payments, suggesting refunds would likely be processed through the original payment method.
Who pays for return shipping?
Except for incorrectly shipped items, the customer is responsible for and must pay shipping charges for original and return shipments.
Editor's Take
So here's the thing about Horizon Hobby-they're basically the undisputed heavyweight champion of the RC world, and they've earned that title through four decades of pure obsession with making things fly, drive, and float better than anyone else.
It all started on October 1, 1985, when Rick Stephens, Janet Ottmers, Debra Love, and Eric Meyers decided to turn their basement operation into what would become the RC industry leader. And honestly? That basement-to-boardroom story never gets old, especially when you see what they've built.
They've got everything-RC airplanes, RC cars, RC trucks, RC helicopters, RC boats, RC transmitters, and more. But here's what sets them apart: they don't just sell stuff, they innovate the hell out of it. Back in 2004, they introduced the first 2.4 GHz spread spectrum radio systems for RC models-technology that's basically what your cell phone and Wi-Fi router use. Pretty cool, right?
The company's reach is genuinely impressive. Horizon Hobby products are sold in more than 50 countries, with additional facilities in California, the United Kingdom, Germany, and China. They're pulling in $345 million in revenue with about 700 employees, which puts them in that sweet spot of being big enough to matter but not so massive they've lost their soul.
What really gets me is their commitment to beginners. In 2000, they launched the HobbyZone Firebird, the world's first Teach-Yourself-to-Fly RC airplane, with a patented design and user-friendly two-channel control system that let beginners fly on the very same day. That's the kind of thinking that builds lifelong customers.
And they keep pushing boundaries. In 2017, they introduced the iX12, the industry's first internet-capable radio transmitter. Their ARRMA LIMITLESS 8S BLX 4X4 is engineered for 120+ mph speed runs-which is absolutely bonkers for something you can buy off the shelf.
The brand portfolio reads like a who's who of RC excellence: E-flite, ARRMA, Blade, Spektrum, Losi, Axial. From Axial to Spektrum, ARRMA to E-flite, they have the best brands in the industry recognized by radio control enthusiasts everywhere.
Bottom line? If you're serious about RC anything, Horizon Hobby isn't just an option-they're pretty much essential.