Hugo Boss
Hugo Boss is a leading premium fashion and lifestyle company offering two distinct brands: BOSS for classic tailoring excellence and HUGO for fashion-forward, trend-conscious designs.
-
Hugo Boss · Jun 21
-
Hugo Boss · Jun 18
-
Hugo Boss · Jun 17
-
Hugo Boss · Jun 08
-
Hugo Boss · Jun 07
-
Hugo Boss · Jun 02
Hugo Boss customer service
Use any of the convenient means below to contact Hugo Boss customer service.
| Phone | (800) 484-6267 |
| Web | https://www.hugoboss.com/us/contactus |
| [email protected] |
Hugo Boss jobs
HUGO BOSS is one of the leading premium fashion and lifestyle companies. More than 14,000 employees worldwide work hard to ensure the quality of our products. We also want to inspire people with our work.
View current Hugo Boss jobs
Headquarters
55 Water Street Floor 48
New York, NY 10041 USA
Returns
What is the return window?
Hugo Boss offers a 30 day return period for new, unworn, unwashed, unaltered merchandise in resalable condition with original tags attached from the HUGO BOSS online store. Returns made within 30 days of the delivery date will be eligible for a full refund to the original form of payment.
Do I need a receipt to return an item?
For a full refund, bring your order receipt form and the original payment method to the HUGO BOSS store when you return the merchandise. If you do not have your order receipt, your return will be processed for the current price of the item on the HUGO BOSS online store and receive HUGO BOSS store credit.
Are there any items that are non-returnable?
Unfortunately, we cannot exchange, replace or credit altered merchandise. Bodywear, swimwear, altered merchandise, merchandise sold with a discount of 50% or greater, and any merchandise or receipt marked as Final Sale are Final Sale and not returnable or refundable.
How will I receive my refund?
Please allow 14 business days for receipt and processing of your returned merchandise. If the return is approved, a credit will be issued in the original form of payment only.
Can I return online purchases in-store?
Returns are also accepted at HUGO BOSS store locations within the United States. Merchandise must be returned in its original, unused, unwashed condition within 30 days of the delivery date.
Hugo Boss hours
| Sunday | 11:00am - 7:00pm |
| Monday | 10:00am - 9:00pm |
| Tuesday | 10:00am - 9:00pm |
| Wednesday | 10:00am - 9:00pm |
| Thursday | 10:00am - 9:00pm |
| Friday | 10:00am - 9:00pm |
| Saturday | 10:00am - 9:00pm |
Hours may vary by location and be modified due to holidays or events. Be sure to verify the current operating hours for your local Hugo Boss.
Check my Hugo Boss hours
Editor's Take
Hugo Boss isn't just another fashion brand-it's basically the poster child for that whole "premium but accessible" thing that everyone's trying to pull off these days. And honestly? They've been doing it for a century, so they've got some serious street cred.
Here's what's kind of fascinating about them: they're actually two brands masquerading as one. BOSS is the tailoring powerhouse-think sharp suits and refined accessories that blend timeless elegance with modern touches. HUGO, launched in the 1990s, is the rebellious younger sibling with fashion-forward pieces, vibrant colors, and innovative cuts for the trend-conscious crowd. It's like they're covering all their bases without stepping on their own toes.
What really gets me is how they've managed to stay relevant in an industry that changes faster than TikTok trends. They're heavily investing in social media campaigns targeting younger customers, with dedicated TikTok and Instagram strategies that focus on cultural relevance over just sales figures. Their recent campaigns have featured everyone from Gigi Hadid to TikTok star Khaby Lame-talk about knowing your audience.
But let's be real about the elephant in the room. Hugo Boss has had to reckon with its complicated history during WWII, and they've been pretty transparent about it. The company has acknowledged this past and moved forward with a focus on modern values and global expansion.
With more than 14,000 employees worldwide and stores in over 100 countries, they're not exactly a small operation. Their customer service is available 24/7, which is pretty solid for a fashion brand. And their return policy? Thirty days with free shipping labels-not groundbreaking, but definitely customer-friendly.
The thing that strikes me most is how they've managed to maintain that premium feel without being completely out of reach. Sure, you're not getting a Hugo Boss suit for $50, but you're also not dropping Hermès money either. They've found that sweet spot where quality meets accessibility, and in today's market, that's no small feat.