IceLink
IceLink is a family-owned luxury jewelry and watch brand founded in 2003, specializing in high-end, on-trend timepieces and jewelry designed for everyday wear. Run by father-daughter team Andy and Suzy Sogoyan, the brand combines approachable luxury with expert craftsmanship and strong community values.
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IceLink · Jul 13
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IceLink · Jul 06
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IceLink · Jun 29
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IceLink · Jun 25
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IceLink · May 24
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IceLink · May 22
IceLink customer service
Use any of the convenient means below to contact IceLink customer service.
Headquarters
6140 Laurel Canyon Blvd., Suite 100
North Hollywood, CA 91606
[email protected]
Returns
What is the return window?
Full price and regular on sale items are eligible for return and exchange within 30 days. Items marked final sale or sample sale are eligible for exchange or store credit only within 30 days, with no refunds.
Do I need a receipt to return an item?
Refunds must be accompanied with original receipt. Refunds are issued to the original purchaser and issued to the original form of payment.
Are there any items that are non-returnable?
Items marked final sale or sample sale are eligible for exchange or store credit only within 30 days. Sample Sale and Final Sale Items are exempt from extended exchanges and store credit.
How will I receive my refund?
Refunds are issued to the original purchaser and issued to the original form of payment. Any returns that do not meet their policy will be subject to a 15% restocking fee, which will be deducted from your refund.
How do returns work for gift recipients?
Gift recipients with a gift receipt are eligible for store credit or exchange within 30 days, with no cash back or refunds. Items can only be exchanged for another item or issued store credit for the amount paid, with no cash back or credit card refund issued with a gift receipt.
Editor's Take
So here's the thing about IceLink-it's not your typical luxury jewelry brand trying to be all stuffy and unapproachable. Founded in 2003, this family-owned operation runs on strong family values, with a father-daughter team creating high-end, on-trend pieces meant to be worn every day. And when they say family business, they really mean it. Andy Sogoyan started working in his uncle's Hollywood jewelry shop as a teenager in the mid-70s, which sparked his creative passion and eventually led him to create IceLink in 2003.
But here's where it gets interesting. His daughter Suzy joined the company at just 16 years old, immediately discovering her passion for the business and luxury accessories, and today they work side by side. That's basically unheard of in the luxury watch and jewelry world-most brands are either centuries-old European houses or corporate conglomerates. IceLink? It's got that scrappy, family-run energy while still delivering serious craftsmanship.
The brand specializes in luxury watches and jewelry, but they're not just about making pretty things. IceLink is about building a community, supporting small businesses, giving back, and making a positive impact. They've got a strong Armenian heritage (notice the pride in their Instagram bio), and they're deeply connected to their local Los Angeles community. If you live in LA, you can actually select in-store pickup at checkout, which is pretty convenient.
Their product line is extensive-everything from diamond-studded watches to tennis bracelets, necklaces, rings, and even kids' jewelry. The 6TZ watch collection seems to be a signature line, and they've got pieces ranging from everyday luxury to full-on statement pieces. They offer fast and free shipping on US orders over $200, so they're clearly trying to make luxury accessible.
What really sets them apart is their approach to customer relationships. They're super active on social media (88K followers on Instagram), and they actually engage with their community rather than just posting product shots. They do sample sales, offer payment plans through Afterpay, and have a pretty customer-friendly return policy. Full price and regular sale items are eligible for return and exchange within 30 days.
The vibe is basically "luxury you can actually wear" rather than "luxury you keep in a safe." And honestly? In a world where most high-end jewelry brands feel intimidating or out of touch, that's kind of refreshing. They've managed to build something that feels both aspirational and approachable-which, when you think about it, is exactly what a family business should feel like.