Imperia Caviar
Los Angeles-based luxury caviar company offering premium, sustainably-sourced caviar at accessible prices through direct-to-consumer sales and their exclusive Caviar Club membership.
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Imperia Caviar · Jun 22
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Imperia Caviar · Jun 21
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Imperia Caviar · Jun 16
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Imperia Caviar · Jun 14
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Imperia Caviar · Jun 08
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Imperia Caviar · Jun 07
Imperia Caviar customer service
Use any of the convenient means below to contact Imperia Caviar customer service.
| Phone | (323) 991-9232 |
| Web | https://help.imperiacaviar.com/en-US |
| Chat | Click to chat |
| [email protected] |
Headquarters
10250 Santa Monica Blvd
Los Angeles, CA 90067
(323) 991-9232
[email protected]
Returns
What is the return window?
All claims must be made within 24 hours of receipt of shipment by email, and must include the order number, photos (including the photo of the Fresh Tag), and the issue immediately.
Are there any items that are non-returnable?
Generally, all sales on any perishable items (caviar) are final with no refunds. We do not accept responsibility or provide refunds on any perishable item(s) not collected at the time of arrival, left out of refrigeration once they were delivered, or due to negligence and lack of care.
What if I received a damaged or incorrect item?
We guarantee that all products are fully examined and are fresh prior to shipment. Credit will not be granted if unsatisfactory items are discarded or partially consumed. Please keep all packaging intact for returns.
How do I start a return online?
All claims must be made within 24 hours of receipt of shipment by email at [email protected], and must include the order number, photos (including the photo of the Fresh Tag), and the issue immediately.
Editor's Take
So here's the thing about Imperia Caviar-they're basically trying to democratize what used to be the most exclusive food on the planet. And honestly? It's kind of working.
This Los Angeles-based company has generated over $12 million in revenue since launching in 2018, which tells you something about how hungry people are for accessible luxury. The founders figured out that the traditional caviar supply chain was basically a game of telephone, with brokers and wholesalers and retailers all taking their cut until a tin that should cost $40 ends up costing $200.
Their approach is refreshingly straightforward: work directly with sustainable farms, cut out the middlemen, and sell premium caviar for less than $1 per gram through their Caviar Club. That's not just marketing speak-they moved 7.5 tons of caviar in 2021 alone, which means people are actually buying this stuff regularly, not just for special occasions.
What's interesting is how they've positioned themselves. Instead of the stuffy, intimidating caviar experience you'd expect, they've got a kiosk at Westfield Mall in Century City, right next to Apple and Rolex. It's this perfect metaphor for what they're doing-luxury that's accessible, premium products in an everyday setting.
The quality seems legit too. They're sourcing hand-sorted sturgeon eggs from sustainable farms, and their Royal Ossetra and Kaluga Hybrid Reserve varieties get consistently good reviews. Free shipping over $300 makes sense when you're dealing with overnight delivery requirements for perishables.
But here's what really sets them apart: they're not just selling caviar, they're selling a lifestyle shift. They want caviar to go from being a splurge to "wooing the palates and plates of food lovers around the world" as an everyday indulgence. Whether that vision actually materializes remains to be seen, but the numbers suggest they're onto something.