Innovet Pet Products
Innovet Pet offers natural, holistic solutions with trusted CBD products tailored to meet your pet's health needs. Founded in 2005, they formulate and manufacture all products in-house with a focus on quality and transparency.
Innovet Pet Products customer service
Use any of the convenient means below to contact Innovet Pet Products customer service.
| Phone | (888) 269-3154 |
| Web | https://www.innovetpet.com/pages/faq |
| Chat | Click to chat |
| [email protected] |
Headquarters
1440 W 178th St
Gardena, CA 90248-3202
(888) 269-3154
[email protected]
Returns
What is the return window?
Innovet offers a 30-day money-back satisfaction guarantee for most products, even if opened and completely used. Orders over 30 days from the delivery date are not eligible for a refund.
Are there any items that are non-returnable?
A few products are marked with "No Open Bottle Return" which means these particular products will only be accepted for return if unopened and unused. No more than two bottles of PurCBD+ may be returned in a twelve-month period.
Who pays for return shipping?
There are some exceptions, but in general any amount paid for shipping is not refundable if your order has already been shipped. Innovet does not offer free return shipping.
What if I received a damaged or incorrect item?
Innovet is not responsible for lost returns sent to them unless customer provides a tracking number with data proving that it was sent to them and lost.
Editor's Take
You know what's fascinating about Innovet Pet? They're basically the scrappy underdogs of the pet CBD world who've been quietly revolutionizing how we think about our furry friends' health since 2005. And honestly, their origin story reads like something out of a startup fairy tale.
Two college buddies, Matthew Terrill and David Louvet, found themselves frantically searching for solutions when their pets developed health issues that stumped veterinarians. With Dave's biochemistry background and Matt's engineering expertise, they basically said "fine, we'll do it ourselves" and started creating their own formulas.
What sets them apart isn't just their DIY approach-it's their obsession with transparency. They emphasize providing total product transparency so pet parents can completely understand their formulas and make informed decisions. In an industry where many companies outsource everything and slap their label on generic products, Innovet formulates and manufactures all products in-house from start to finish.
Their flagship product, PurCBD+, tells you everything about their philosophy. They use the most reliable suppliers for phytocannabinoid oil, everything from ingredients to bottles are human grade, and the owners and staff actually use the products on themselves and their own pets. That's confidence.
But here's what really caught my attention: they offer a 30-day money-back satisfaction guarantee even if products are opened and completely used. Most companies won't touch opened supplements with a ten-foot pole, but Innovet basically says "try it, and if your pet doesn't love it, we'll refund you anyway."
Since starting in 2005, they've maintained high quality standards with their dedicated in-house team. And while bigger companies focus on flashy marketing campaigns, Innovet emphasizes product quality over marketing strategies, which allows them to offer the best products at the lowest prices and outmatch competition in product development.
The company serves that growing demographic of pet parents who treat their animals like family members-you know, the ones who'd rather skip dinner than let their dog go without proper supplements. They offer natural, holistic solutions with trusted CBD products tailored to meet pets' health needs, inspired by the care they give their own pets.
Sure, they're not the biggest name in pet health, but sometimes the best solutions come from the companies that started because someone genuinely cared about solving a problem, not because they saw a market opportunity.