J. Crew
J. Crew is an American specialty retailer offering timeless women's, men's, and children's apparel and accessories, including cashmere sweaters, blazers, denim, and shoes.
J. Crew customer service
Use any of the convenient means below to contact J. Crew customer service.
| Phone | (800) 562-0258 |
| Web | https://www.jcrew.com/help/customer-service |
| Chat | Click to chat |
| [email protected] |
J. Crew jobs
We have so many opportunities for you to grow your career here (no matter what stage it's in). Our work environment is collaborative, curious and style obsessed-and the only thing that's missing is you.
View current J. Crew jobsHeadquarters
225 Liberty Street, 17th Floor
New York, NY 10281
(800) 562-0258
Returns
What is the return window?
J.Crew gladly accepts returns of unworn, unwashed, undamaged or defective merchandise purchased in retail stores for full refund or exchange within 30 days of original purchase.
Do I need a receipt to return an item?
Requests for refund or exchange of merchandise purchased by cash must be accompanied by the original receipt.
Are there any items that are non-returnable?
All monogrammed, personalized, lingerie, vintage, altered or final sale items cannot be returned or exchanged.
How will I receive my refund?
Refunds will be made in the form of the original payment, unless we agree to credit a different payment type.
Can I return online purchases in-store?
Yes, J.Crew accepts returns of online purchases at the physical store locations.
J. Crew hours
| Sunday | 11:00am - 7:00pm |
| Monday | 10:00am - 8:00pm |
| Tuesday | 10:00am - 8:00pm |
| Wednesday | 10:00am - 8:00pm |
| Thursday | 10:00am - 8:00pm |
| Friday | 10:00am - 8:00pm |
| Saturday | 10:00am - 8:00pm |
Hours may vary by location and be modified due to holidays or events. Be sure to verify the current operating hours for your local J. Crew.
Check my J. Crew hoursEditor's Take
J. Crew isn't just another clothing retailer-it's basically the preppy older sibling who somehow makes everything look effortless. Founded back in 1983, this brand has been perfecting that "I just threw this on but actually spent twenty minutes choosing it" aesthetic for over four decades.
What makes J. Crew special? They've mastered the art of timeless pieces that don't scream "I'm trying too hard." Think perfectly fitted blazers, cashmere sweaters that feel like a hug, and chinos that work whether you're heading to brunch or a board meeting. They're the brand that made it cool to care about quality again-and honestly, in a world of fast fashion, that's refreshing.
The company's had its ups and downs (hello, 2020 bankruptcy), but they've bounced back with renewed focus on what they do best: classic American style with just enough modern twist to keep things interesting. Their Ludlow suits are legendary in menswear circles, and their women's blazers have probably closed more deals than any other piece of clothing in corporate America.
But here's what really sets them apart-they understand that good style isn't about following every trend. It's about having pieces that make you feel confident, whether that's their signature striped shirts or those perfectly broken-in denim pieces. They've built a cult following of people who appreciate clothes that last longer than a season and look better with age.
And let's talk about their collaborations. J. Crew has this knack for partnering with heritage brands and emerging designers in ways that feel authentic, not forced. From their work with New Balance sneakers to limited-edition pieces with smaller artisans, they've figured out how to stay relevant without losing their soul.