Jackery

Jackery is a global leader in portable power solutions, offering solar generators, portable power stations, and solar panels. Founded in California in 2012, they pioneered the solar generator industry and have sold over 5 million units worldwide.

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Jackery customer service

Jackery customer service

Use any of the convenient means below to contact Jackery customer service.

Phone (888) 502-2236
Web https://support.jackery.com
Email [email protected]
location

Headquarters

48531 Warm Springs Blvd, Ste 408
Fremont, CA 94539
(888) 502-2236
[email protected]

Returns

What is the return window?
Jackery offers a 30-day return policy, starting from the date you receive your order, for products purchased directly from the Jackery website and Jackery's Amazon Store. Customers who purchased from retailers or channels other than the Jackery website or Jackery Amazon store and wish to return their product for a refund should first review the return and refund policy of the respective retailer.

Are there any items that are non-returnable?
Products that are custom-configured or branded to your specifications are not eligible for return.

How will I receive my refund?
Once Jackery receives your item, a refund will be processed within 10 business days. The refund will be processed through your original payment method. It may take some time before your refund is posted on your bank account or credit card statement. For refunds to credit cards, please allow an extra 7-10 business days for a credit to appear on your credit card statement.

Who pays for return shipping?
Jackery will cover the shipping cost for returns for the following reasons: defect product, delayed shipping, or damaged package. For returns due to all other reasons, return shipping and handling fees will be deducted from the refund amount.

How do I start a return online?
You can initiate the return by reaching out to our customer support team at [email protected], and provide your order information and reason for return. Please do not ship the return items to us without initiating the return.

Editor's Take

So here's the thing about Jackery-it's basically become the Apple of portable power stations. And yeah, I know that sounds like marketing speak, but hear me out.

Founded in California in 2012 by a former Apple battery engineer, Jackery didn't just stumble into the solar generator market. They kind of invented it. Or at least, they were the ones who made it cool. Before Jackery, portable power meant noisy gas generators that your neighbors hated or those clunky battery packs that died after charging your phone twice.

But Jackery changed the game. They launched their first outdoor portable power stations in 2016, developed portable solar panels in 2018, and have sold over 3 million units globally since then. That's not just impressive-it's kind of insane when you think about how niche this market seemed just a few years ago.

What makes them different? Well, for starters, their products actually look good. Most power equipment looks like it belongs in a construction site, but Jackery's Explorer series has this sleek, almost consumer-friendly design that wouldn't look out of place at a trendy campsite Instagram photoshoot. And before you roll your eyes at that, remember that design matters when you're trying to convince regular people (not just hardcore preppers) that they need backup power.

The numbers tell a pretty compelling story too. They've been recognized by The New York Times, Wall Street Journal, Forbes and over 200 media and organizations globally, with their R&D and sustainability efforts receiving 58 prestigious international design awards. That's the kind of validation that separates the real players from the wannabes.

But here's what really matters: these things work. Whether you're dealing with a power outage, going off-grid for the weekend, or just want to run your coffee maker while tailgating, Jackery's solar generators handle it. The Explorer series ranges from compact units that'll charge your devices to massive systems that can power your fridge for days. And they're solar-ready, which means you're not just buying a battery-you're buying into a whole ecosystem of green energy.

The company's also smart about distribution. You can find their products in over 10,000 retail stores, including major retailers like Home Depot, Costco, Target, Best Buy, and Walmart. That's huge. It means you can actually see these things in person before dropping several hundred (or thousand) dollars.

Now, are they perfect? No. They're pricey compared to some competitors, and if you're just looking for the absolute cheapest option, you'll find it elsewhere. But you're paying for reliability, design, and a brand that's been doing this longer than most. They've sold over 5 million units worldwide, secured 765 patents, received over 100 international awards, and have over 150,000 five-star reviews. Those aren't numbers you fake.

The sustainability angle is real too. Jackery's products have generated an estimated 1,070 million kWh of renewable energy, reducing carbon emissions by 1.069 million tons. So if you're into the whole "doing your part for the planet" thing, this is one of those rare cases where the marketing actually matches reality.

Bottom line? Jackery turned portable power from a prepper hobby into something your average weekend warrior actually wants. They made solar generators cool, functional, and accessible. And in a world where power outages are becoming more common and people are spending more time outdoors, that's kind of a big deal.