Janie and Jack
Janie and Jack is a design house for kids offering modern twists on classic fashion for children from newborn to size 18. Each season features collections with thoughtful details, quality fabrics, and timeless style that families can treasure.
Janie and Jack customer service
Use any of the convenient means below to contact Janie and Jack customer service.
| Phone | (877) 449-8800 |
| Web | https://www.janieandjack.com/customer-service.html |
| [email protected] |
Headquarters
1 Harrison Street
San Francisco, CA 94105
(877) 449-8800
[email protected]
Returns
What is the return window?
All sales are final after 30 days from the purchase date. For items purchased between November 11th, 2025 and December 24th, 2025, returns can be made through January 15th, 2026, or 30 days from date of purchase, whichever is later.
Are there any items that are non-returnable?
All merchandise with a price ending in $0.97 or marked Final Sale is considered FINAL SALE and cannot be returned or exchanged. $0.97 includes the price on the hangtag and price charged before coupons or discounts. Items purchased through the Janie and Jack Marketplace must be sent directly back to the seller and will not be accepted at Janie and Jack stores, distribution center, or through Happy Returns.
How will I receive my refund?
Once the returned item is received, please allow 7 business days to issue your refund. Your refund typically will post within 1-2 billing cycles.
Can I return online purchases in-store?
Online purchases can be returned to any Janie and Jack store in the U.S. (excluding Outlet stores and closing stores), through Happy Returns or through the mail if they're unwashed, unworn and in sellable condition. Products purchased through the Janie and Jack Marketplace must be sent directly back to the seller.
Who pays for return shipping?
All U.S. returns (excluding items purchased through the Janie and Jack Marketplace) ship free.
Janie and Jack hours
| Sunday | 10:00am - 9:00pm |
| Monday | 10:00am - 9:00pm |
| Tuesday | 10:00am - 9:00pm |
| Wednesday | 10:00am - 9:00pm |
| Thursday | 10:00am - 9:00pm |
| Friday | 10:00am - 9:00pm |
| Saturday | 10:00am - 9:00pm |
Hours may vary by location and be modified due to holidays or events. Be sure to verify the current operating hours for your local Janie and Jack.
Check my Janie and Jack hoursEditor's Take
Here's the thing about Janie and Jack-it's basically what happens when someone decides kids' clothes don't have to look like, well, kids' clothes. You know what I mean? Like, they took classic fashion and just made it smaller, but in the best possible way.
Founded back in 2002 in San Francisco, they've carved out this interesting niche selling everything from newborn stuff up to size 18. So basically, you can dress your kid in their clothes from day one until they're practically ready to drive. That's kind of a big deal when you think about it-most children's brands tap out way earlier.
What sets them apart is this whole storytelling approach to fashion. Each season they're not just throwing together random outfits. They're creating these little collections inspired by, I don't know, nautical themes or equestrian vibes or whatever catches their eye. Hand-painted florals. Vintage toile from Parisian flea markets. The kind of details that make you do a double-take when you realize you're looking at a toddler's dress.
And the quality? They're serious about it. We're talking soft-washed linen, quilted matelassé for babies, eyelet ruffles, embroidery-thoughtful touches that actually last. The kind of stuff you can hand down or pass along, which honestly feels pretty refreshing when so much kids' clothing is basically disposable.
They've got 115 stores scattered across the United States, plus a pretty robust online presence. But here's where it gets interesting-they're not just sticking to clothes anymore. Recently launched this whole marketplace thing, expanding into home furnishings, toys, wellness products. Basically positioning themselves as a one-stop shop for families who want that elevated aesthetic across the board.
The brand's had quite a journey, too. Started under Gymboree, got acquired by Gap Inc. for $35 million when Gymboree went belly-up, then got scooped up by Go Global Retail. Through all that, they've managed to keep their identity intact-that modern-twists-on-classics vibe that parents seem to really dig.
They've also been smart about collaborations. Partnered with American Girl, Disney, even Serena Williams. These aren't just slapping a name on generic clothes-they're creating actual collections that feel special. Limited edition stuff that gets people excited.
Price-wise? Yeah, it's not Target. But you're paying for that quality and those details. The kind of outfits that look good in family photos and actually survive multiple wearings. And with their pretty generous return policy-30 days, free returns in the US-they're making it easier to take the plunge.
So if you're looking for children's clothing that's a step up from the usual suspects but not so precious you're afraid to let your kid actually wear it, Janie and Jack hits that sweet spot. Classic enough to feel timeless, modern enough to feel current, and quality enough to justify the investment.