JCPenney
JCPenney is a major American department store chain offering clothing, shoes, jewelry, home goods, and beauty products across 650+ locations in the US and Puerto Rico.
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JCPenney · Jun 22
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JCPenney · Jun 21
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JCPenney · Jun 14
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JCPenney · Jun 14
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JCPenney · Jun 07
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JCPenney · Jun 07
JCPenney weekly ad
View the most recent JCPenney ad to catch up on the latest specials, promotions and limited time offers.
JCPenney customer service
Use any of the convenient means below to contact JCPenney customer service.
| Phone | (800) 322-1189 |
| Web | https://www.jcpenney.com/m/customer-service |
| Chat | Click to chat |
| [email protected] |
JCPenney jobs
We share a passion for serving customers, supporting our communities and making JCPenney the best retailer for all families. As a Company founded on the Golden Rule, our success is rooted in the belief that we treat everyone the way we would want to be treated. Working at JCPenney means joining a dedicated team of associates who are encouraged to be uniquely themselves in a collaborative and inclusive environment.
View current JCPenney jobs
Headquarters
6501 Legacy Drive
Plano, Texas 75024-3698
(972) 431-1000
www.jcpenney.com
Returns
What is the return window?
Returns without a receipt may be eligible for a JCPenney Merchandise Return Voucher at the item's lowest selling price within the last 45 days. However, with a receipt, the standard return window appears to be 60 days based on their policy information.
Do I need a receipt to return an item?
Returns without a receipt may be eligible for a JCPenney Merchandise Return Voucher at the item's lowest selling price within the last 45 days. While receipts are preferred for full refunds, returns are possible without them but with limitations.
Are there any items that are non-returnable?
Electronics must be returned within 30 days of delivery. We encourage you to inspect your merchandise upon receipt. Defects or damages must be reported within 48 hours of delivery. Refunds will not be issued without a receipt. Prior to returning any electronic product, please remove all personal information or data from the product.
How will I receive my refund?
With a valid receipt, refunds (partial and full) will be credited back to the Pay Later loan or a refund will be issued by Synchrony. For more information on timing and/or amount of refund, you can contact Synchrony at 844-373-4960.
JCPenney hours
| Sunday | 11:00am - 7:00pm |
| Monday | 10:00am - 8:00pm |
| Tuesday | 10:00am - 8:00pm |
| Wednesday | 10:00am - 8:00pm |
| Thursday | 10:00am - 8:00pm |
| Friday | 10:00am - 9:00pm |
| Saturday | 10:00am - 9:00pm |
Hours may vary by location and be modified due to holidays or events. Be sure to verify the current operating hours for your local JCPenney.
Check my JCPenney hours
Editor's Take
JCPenney isn't just surviving-it's quietly reinventing itself in ways that might surprise you. After emerging from bankruptcy in 2020, this 122-year-old retailer has been making some pretty bold moves that feel refreshingly different from the department store playbook we're used to.
The company's recent partnership with VaynerMedia signals they're serious about social-first marketing, which honestly makes sense when you consider how TikTok has completely reshaped retail trends. They're not just throwing money at influencers either-they're actually thinking strategically about discovery and value messaging in ways that could help them connect with younger shoppers who might have written them off.
What's really interesting is their new JCPenney Beauty concept, which has rolled out to over 300 stores with plans to hit all 600+ locations. This isn't your grandmother's cosmetics counter-it's positioned as a "hyper-inclusive beauty experience" that seems designed to compete directly with Sephora and Ulta. Bold move, considering the beauty space is absolutely cutthroat right now.
The numbers tell an interesting story too. With over 650 stores still operating across the US and Puerto Rico, they've got a physical footprint that most retailers would kill for. And their credit card program, managed through Synchrony, offers 1.5 CashPass points per dollar spent-not groundbreaking, but competitive enough to keep customers coming back.
What strikes me most is how they're balancing their legacy appeal with genuine innovation. The weekly ads still exist, the customer service phone number still works (and apparently has less than a minute hold time), but they're also experimenting with shop-in-shop concepts and limited-time designer collaborations that feel surprisingly fresh.