Jessica London
Jessica London is a leading online retailer specializing in plus-size women's clothing, offering professional and casual apparel, shoes, and accessories in sizes 12W-44W with a focus on expert fit, quality, and value.
Jessica London customer service
Use any of the convenient means below to contact Jessica London customer service.
| Phone | (800) 819-0813 |
| Web | https://www.jessicalondon.com/help |
Headquarters
500 S Mesa Hills Dr
El Paso, TX 79912
(800) 819-0813
Returns
What is the return window?
Jessica London's goal is complete customer satisfaction, and all unused, unworn, unwashed or defective merchandise may be returned within 60 days from receipt. The company offers a customer-friendly 60-day return policy where you can return unworn, unused, and unwashed items within 60 days of the ship date.
Who pays for return shipping?
You can choose a free return in exchange for a non-expiring e-Gift Card for the full dollar amount of your returned item(s), which is redeemable at any FullBeauty brand including Woman Within, Roaman's, Catherine's, Jessica London, Ellos, Active for All, Intimates for All, Shoes for All, Swimsuits for All, Brylane Home, KingSize, OneStopPlus, or FullBeauty Outlet. However, if you select a refund to your original method of payment, a $10.99 fee will be deducted from your refund if you select the Happy Returns Bar option or pre-paid shipping label return options.
Are there any items that are non-returnable?
Final sale items are not eligible for return or exchange, so when you see that "Final Sale" tag, make sure you're ready to commit. All sales are final 60 days after ship date, and for orders placed on 3rd party vendor websites, items should be returned through the original purchase website as third-party vendor's return policies may vary.
How will I receive my refund?
If you choose the free return option, you'll receive a non-expiring e-Gift Card for the full dollar amount of your returned item(s), redeemable at any FullBeauty brand. If you prefer a refund to your original method of payment, a $10.99 fee will be deducted from your refund, and your refund will be initiated immediately. You should allow approximately 3-4 weeks for your return to be processed and the refund to post to your account, less return label charges and postage fees.
What if I received a damaged or defective item?
All unused, unworn, unwashed or defective merchandise may be returned within 60 days from receipt. The return policy covers defective items, allowing you to return them within the standard 60-day window for either store credit or a refund to your original payment method.
Editor's Take
So here's the thing about Jessica London-it's kind of the unsung hero of plus-size fashion, and honestly, it deserves way more credit than it gets.
The brand positions itself as the go-to for plus-size clothing and fashion in "true fits" that deliver polished, professional dress for casual and everyday wear. But what does that actually mean? Well, basically they're not trying to reinvent the wheel here. They're focused on classic, wearable pieces that actually fit real bodies-sizes 12W-36W, to be exact. And that's refreshing, you know? In a world where everyone's chasing trends, Jessica London is like that reliable friend who shows up with exactly what you need.
Founded in 1996, Jessica London is one of 12 brands owned by FullBeauty, with headquarters in Indianapolis, IN, though they manage to keep a finger on the pulse for NYC business casual. That's actually pretty impressive when you think about it-maintaining that East Coast professional vibe from the Midwest. The company's been around long enough to understand what works, and they specialize in sizes 12-44, emphasizing comfort, style, and fit with an extensive selection of dresses, tops, jeans, and accessories designed to celebrate and accommodate curves, targeting plus-size customers with fashionable, affordable, and flattering options for all occasions.
Now, let's talk about what they actually sell. You'll find plus-size special occasion wear and fashion accessories, including what they claim is the biggest selection of fashion-forward wide shoes for women online, plus an unrivaled collection of women's plus-size coats and leather jackets, along with extended bra sizes and plus-size shapewear. That's a lot, right? And notice how they're not just doing clothes-they're doing the whole outfit, head to toe.
The shopping experience is pretty straightforward. They offer phone ordering at 1-800-677-0357 and customer service at 1-800-819-0813, with representatives ready to take calls 7 days a week, 24 hours a day, 365 days a year. That's actually kind of rare these days-real people, available all the time. No chatbots giving you the runaround at 2 AM.
But here's where it gets interesting. Their return policy offers unused, unworn, unwashed or defective merchandise returns within 60 days from receipt, with a FREE return option in exchange for a non-expiring e-Gift Card for the full dollar amount, redeemable at any FullBeauty brand including Woman Within, Roaman's, Catherine's, Jessica London, Ellos, and others. So basically, if you're not happy, you're not stuck-though if you want a refund to your original payment method, they'll deduct a $10.99 fee. Kind of a clever way to encourage store credit, honestly.
The brand's social media presence is modest but present-about 12K followers on Instagram (@jessica_london_style) and 83,294 likes on Facebook. Not massive numbers, but that actually tells you something about their customer base: they're not chasing influencer culture. They're serving women who need clothes that work, not clothes that photograph well.
And look, as part of FULLBEAUTY Brands' portfolio that includes Woman Within, Roaman's, swimsuitsforall, KingSize, and Brylane Home, the parent company employs 6,500 people and generates $1.4 billion in annual revenue. That's not small potatoes. This is a serious operation with serious reach.
One thing that stands out? Their tagline is basically "Look put together in modern classic styles for work & everywhere else," with a versatile wardrobe that's current yet timeless, serving entire lifestyle needs with expert fit and great quality at fantastic value, in sizes 12 and up. Translation: they're not trying to be trendy. They're trying to be reliable. And in plus-size fashion, where fit can be such a nightmare, reliability is actually pretty revolutionary.
So yeah, Jessica London might not be the flashiest name in fashion, but they've carved out this solid niche of professional, affordable, well-fitting plus-size clothing. And sometimes that's exactly what you need-no drama, just clothes that work.