Johnston & Murphy

Johnston & Murphy is a premium American footwear and apparel company founded in 1850, offering classic dress shoes, casual footwear, and accessories for men and women with expert craftsmanship and timeless style.

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Johnston & Murphy customer service

Johnston & Murphy customer service

Use any of the convenient means below to contact Johnston & Murphy customer service.

Johnston & Murphy jobs

Johnston & Murphy jobs

When you work for a legendary name, you become part of the legend. Johnston & Murphy, a division of Genesco, is committed to providing fair and equal opportunity to all persons without regard to race, religion, color, sex, age, national origin, disability, sexual orientation, veteran status or any other legally protected status.

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location

Headquarters

535 Marriott Drive
Nashville, Tennessee 37214
(800) 424-2854
[email protected]

Returns

What is the return window?
Johnston & Murphy offers a 90-day return window for most items from the sale date. However, J&M Insiders are eligible for 365-day returns on unworn merchandise.

Do I need a receipt to return an item?
Returns must be accompanied by a receipt or return form. However, Johnston & Murphy offers flexibility for returns without a receipt, subject to their return policy discretion, where you may be eligible for a refund or exchange based on the item's current selling price with a valid, government-issued photo ID.

Are there any items that are non-returnable?
Products marked as final sale are not eligible for return or exchange and are typically sold at a significant discount. Johnston & Murphy does not accept returns for items that have been worn, altered, or damaged. Custom or personalized items may not be eligible for return.

How will I receive my refund?
Refunds will be made based on the original method of payment. A refund check may be issued for cash payments. When returning an item purchased with a Johnston & Murphy gift card, the refund will generally be credited back to a gift card.

Can I return online purchases in-store?
Yes, you can return online purchases to Johnston & Murphy retail stores. However, please note that Affirm orders cannot be returned to any Johnston & Murphy retail store.

Johnston & Murphy hours

Johnston & Murphy hours

Sunday 11:00am - 7:00pm
Monday 10:00am - 7:00pm
Tuesday 10:00am - 7:00pm
Wednesday 10:00am - 7:00pm
Thursday 10:00am - 7:00pm
Friday 10:00am - 7:00pm
Saturday 10:00am - 7:00pm

Hours may vary by location and be modified due to holidays or events. Be sure to verify the current operating hours for your local Johnston & Murphy.

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Editor's Take

Johnston & Murphy isn't just another shoe company-it's basically American footwear royalty that's been around since 1850. And honestly? That kind of staying power tells you something.

What's fascinating about J&M is how they've managed to evolve without losing their soul. Started as the William J. Dudley Shoe Company making work boots for immigrants and laborers, they've transformed into this sophisticated brand that outfits everyone from Wall Street executives to weekend warriors. The company's been through multiple ownership changes, partnerships, and even survived being moved from Newark to Nashville in the 1950s when Genesco bought them.

Here's what really sets them apart: they've mastered that sweet spot between traditional craftsmanship and modern comfort technology. Their XC4 line, for instance, incorporates moisture-wicking materials and extra cushioning-basically athletic shoe tech hidden inside classic dress shoe silhouettes. It's genius, really. You get the professional look your office demands with the comfort your feet actually want.

The numbers are pretty impressive too. They operate 160 company-owned stores and sell through over 2,100 retail locations worldwide. That's serious distribution power. But what's even more telling is their recent expansion into women's footwear and casual styles, which now represents over 50% of their revenue. They saw the shift toward more versatile, everyday footwear and pivoted accordingly.

Their return policy is refreshingly generous-90 days for regular customers, but J&M Insiders get 365 days plus a 60-day "wear test" period. That's confidence in your product right there. And speaking of confidence, they've dressed every U.S. president since Millard Fillmore, which is both a fun fact and a testament to their consistent quality.

Sure, they're not the cheapest option out there, with dress shoes typically running $150-$300. But when you consider the construction quality, the heritage, and the fact that a well-maintained pair can last decades, the value proposition makes sense. Plus, they've got factory stores for those hunting bargains.