Jones Road Beauty
Clean no-makeup makeup brand founded by Bobbi Brown, offering strategic, high-grade formulations that work on every skin type and tone with simple-to-use, multi-purpose products.
-
Jones Road Beauty · Jun 23
-
Jones Road Beauty · Jun 21
-
Jones Road Beauty · Jun 16
-
Jones Road Beauty · Jun 14
-
Jones Road Beauty · Jun 09
-
Jones Road Beauty · Jun 07
Jones Road Beauty customer service
Use any of the convenient means below to contact Jones Road Beauty customer service.
Jones Road Beauty jobs
Jones Road Beauty is always looking for energetic and experienced makeup artist with a passion for clean, natural beauty to assist and educate customers while providing the highest level of customer experience. This role is available either full-time or part-time in our brick and mortar stores, both year-round and seasonal.
View current Jones Road Beauty jobs
Returns
What is the return window?
You have 30 days from purchase to return your items. You have 45 days from purchase to exchange your items.
Are there any items that are non-returnable?
Returns and exchanges exclude kits, sets, limited edition products, and apparel, which are final sale. Returns or exchanges may be limited based on misuse or bulk purchases. Restocking fees may apply.
How will I receive my refund?
We're dedicated to processing your requests as quickly as possible. You'll receive an email confirmation once the exchange or refund has been initiated, generally within 24 hours or less. Shipping charges are non-refundable.
How do I start a return online?
To process a return or exchange, please go to our Jones Road Beauty Returns and Exchanges Portal. Please enter your order number and associated shipping zip code directly into the portal.
How do returns work for gift recipients?
To process a return or exchange for product(s) received as a gift, please head to the Jones Road beauty Returns and Exchanges Portal. Enter the order number and associated shipping zip code.
Editor's Take
You know that friend who always looks effortlessly put-together? The one who swears she's "not wearing any makeup" but somehow has that perfect glow? That's basically Jones Road Beauty in a nutshell.
Founded by makeup artist Bobbi Brown on the philosophy that the world doesn't need more beauty products-it needs better beauty products. Clean, strategic, high-grade formulations that work on every skin type and tone, and that are as simple to use as they are to master. Jones Road is a lifetime of beauty knowledge, distilled. And honestly? It shows.
What makes this brand different isn't just the clean formulas (though eliminating over 2,200 potentially harmful ingredients including phthalates, sulfates, petrolatum, PEGs, cyclic silicones, EDTA, and BPA is pretty impressive). It's the whole approach. These are formulations that work on every skin type and tone-and that are as simple to use as they are to master.
The brand went absolutely viral on TikTok, and not in the way you'd expect. Their videos reached 1M views within 24 hours and attracted over 130,000 followers in less than a week. But here's the thing-they weren't trying to be trendy or gimmicky. They started creating TikTok content with videos of Brown discussing makeup tips, sharing makeup insights for women over 50 on a platform most only believed to be used by Gen Z.
The results speak for themselves. In Q1, Jones Road Beauty collected 124k emails and increased their AOV (Average Order Value) from $60 to $90 while generating 7-figures in sales via TikTok ads. That's not luck-that's understanding your audience and delivering exactly what they want.
And what they want, apparently, is makeup that doesn't feel like makeup. The makeup equivalent of a swiss army knife. Easy, cool, multi-purpose products. Products that enhance rather than transform, that work with your skin instead of covering it up.
The brand now has six physical locations, from their original Montclair flagship to spots in NYC, the Hamptons, Palm Beach, Chicago, and Brooklyn. Each store offers that same philosophy: makeup that looks natural while still looking "up-leveled," products that are nearly impossible to get "wrong" because all the tones are natural and everything works together very well.
It's beauty for people who want to look like themselves, just better. And in a world of contouring and filters, that feels pretty revolutionary.