Jos. A. Bank Clothiers

Jos. A. Bank is an American retailer of men's furnishings specializing in suits, established in 1905. With over 180 retail locations nationwide, they offer tailored and casual clothing, sportswear, shoes, and accessories with expert tailoring services.

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Jos. A. Bank Clothiers customer service

Jos. A. Bank Clothiers customer service

Use any of the convenient means below to contact Jos. A. Bank Clothiers customer service.

Jos. A. Bank Clothiers jobs

Jos. A. Bank Clothiers jobs

Jos. A. Bank has distinguished itself as a leader in menswear retail for 120 years. With more than 180 stores nationwide and a successful online presence, it provides satisfaction-guaranteed quality, expert tailoring and excellent service to customers. It's all about the perfect fit.

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location

Headquarters

6100 Stevenson Blvd, Building A
Fremont, CA 94538
(510) 657-9821
[email protected]

Returns

What is the return window?
Jos. A. Bank offers returns or exchanges for all merchandise within 90 days of purchase. Returns must be accompanied by your original receipt and will be refunded to the same payment method you used at check-out. Any items purchased online are eligible for return or exchange within 90 days of shipping.

Are there any items that are non-returnable?
Monogrammed orders, face masks, and final sale items are not eligible for return or exchange. If your item has been worn or altered, then you may want to contact customer service before returning your order to make sure that it will still qualify for a refund.

How will I receive my refund?
Returns must be accompanied by your original receipt and will be refunded to the same payment method you used at check-out. Once the return is processed, you will receive a refund to your original form of payment or an exchange, based on your preference. Refunds typically take a few days to appear on your statement.

Can I return online purchases in-store?
Yes, most items purchased online at Jos. A. Bank's website are eligible for return at any Jos. A. Bank store location. Bring the item along with the packing slip or the digital receipt from your Jos. A. Bank account to ensure a smooth return process.

Who pays for return shipping?
For in-store returns, bring the item to the customer service desk. For mail returns, start the process on Jos. A. Bank's website and print the return shipping label. For mail returns, follow the instructions provided online to package the item securely and send it back. The company provides prepaid return shipping labels for mail returns.

Jos. A. Bank Clothiers hours

Jos. A. Bank Clothiers hours

Sunday 11:00am - 6:00pm
Monday 10:00am - 9:00pm
Tuesday 10:00am - 9:00pm
Wednesday 10:00am - 9:00pm
Thursday 10:00am - 9:00pm
Friday 10:00am - 9:00pm
Saturday 10:00am - 9:00pm

Hours may vary by location and be modified due to holidays or events. Be sure to verify the current operating hours for your local Jos. A. Bank Clothiers.

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Editor's Take

Here's the thing about Jos. A. Bank-it's been around since 1905, which basically means they've been dressing men for over a century. And honestly? That kind of staying power says something.

The brand started in Baltimore as a small tailor shop, founded by Charles Bank and Joseph Alfred Bank. But what's interesting is how they pivoted. After World War II, when there was this massive shortage of men's tailored clothing, they made a gutsy call: stop selling wholesale and go straight to consumers. That decision kind of shaped everything that came after.

Fast forward to today, and Jos. A. Bank operates more than 180 stores across the country. They're owned by Tailored Brands (same parent company as Men's Wearhouse), but they've kept their own identity. Their thing is classic menswear-suits, dress shirts, ties, sportcoats, the whole nine yards. They've got exclusive collections like the Traveler Collection and Reserve Collection, plus they've expanded into tuxedo rentals, which makes sense if you think about it.

What really sets them apart is their approach to value. Notice how they're always running promotions? That's intentional. They've built their business model around frequent sales and bundle deals-buy-one-get-one offers, seasonal clearances, that sort of thing. Some people love it, some find it a bit much, but it definitely makes premium menswear more accessible.

The quality sits in that interesting middle ground. You're not getting bespoke Savile Row craftsmanship, but you're also not buying fast fashion that falls apart after three wears. Their suits typically range from entry-level poly blends around $200-$350 (on sale) to higher-end wool options that can hit $600 or more. Most of their tailored clothing can be altered, which is huge-shoulders, sleeves, waist, hem. They've got in-house tailoring at most locations.

And here's something worth noting: they offer a satisfaction guarantee. If your suit has an issue, they'll try to repair it. If they can't fix it, you get store credit for something else. That's pretty generous compared to most retailers who won't touch anything once you've worn it.

Their Bank Account Rewards program is actually decent if you shop there regularly. You earn 1 point per dollar spent, and every 500 points gets you a $50 reward. Plus members get free shipping on everything, $40 off tuxedo rentals, and a birthday gift. It's free to join, so if you're buying a suit anyway, might as well.

The fit options are solid-Traditional, Tailored, Slim, and Extra Slim, plus Big & Tall sizing. So whether you're built like a linebacker or you're on the slimmer side, they've got something. Though real talk: even their "slim fit" can run a bit boxy if you're athletic or have a more modern build preference.