Joybird

Joybird is a custom furniture company specializing in mid-century modern designs. They offer customizable sofas, sectionals, chairs, and home decor with a focus on quality craftsmanship and personalized style.

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Joybird customer service

Joybird customer service

Use any of the convenient means below to contact Joybird customer service.

Phone (888) 282-0842
Web https://joybird.com/contact-us
Joybird jobs

Joybird jobs

We're the new kids on the block, believing in providing a unique company culture and environment. We will never tie you down, put you down, or make you cry.

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location

Headquarters

6055 E Washington Blvd #900
Commerce, CA 90040
(888) 282-0842

Returns

What is the return window?
You have 90 days after delivery to return your furniture.

Are there any items that are non-returnable?
All returned items must be in their original condition. Some items may be marked as final sale on the website and cannot be returned.

Who pays for return shipping?
Return shipping costs are the customer's responsibility.

How will I receive my refund?
Upon return, your merchandise will be inspected and appropriate credits and/or refunds will be issued for your order and any taxes due to be refunded in accordance with state law.

Joybird hours

Joybird hours

Sunday 12:00pm - 6:00pm
Monday 10:00am - 6:00pm
Tuesday 10:00am - 6:00pm
Wednesday 10:00am - 6:00pm
Thursday 10:00am - 6:00pm
Friday 10:00am - 6:00pm
Saturday 10:00am - 6:00pm

Hours may vary by location and be modified due to holidays or events. Be sure to verify the current operating hours for your local Joybird.

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Editor's Take

So here's the thing about Joybird - they've basically taken the whole "buying a couch online" thing and made it, well, not terrifying. Which is kind of a big deal when you think about it.

Founded on the idea that people should never settle when it comes to their home furnishing, Joybird gives you the freedom to be boldly original with custom-made and curated furniture built to meet unique tastes, providing a high-quality product that will be enjoyed for a lifetime. And they're not just throwing around marketing speak here. Every piece starts as raw materials and gets transformed by craftsmen to your exact specifications. That's the whole deal.

The mid-century modern vibe is their bread and butter. Think Frank Lloyd Wright meets your living room, but without the pretentiousness. They help bring your personal style home with customizable retro and modern furniture, mid-century inspired designs, and home decor for every space. You pick the fabric (and there are dozens), you pick the color, you pick the legs. It's like Build-A-Bear but for grown-ups who need somewhere to sit.

Now, let's talk reality. Joybird is a La-Z-Boy Incorporated Company, which means they've got some serious backing. But they've kept that startup energy - the kind where customization isn't just an option, it's the whole point. You're not walking into a showroom and pointing at floor model number seven. You're creating something.

The showrooms are worth mentioning too. They've got locations in Austin, Brooklyn, Chicago, Columbus, and more, so if you're the type who needs to actually sit on a couch before dropping a couple grand, you've got options. And honestly? That's smart. Because buying furniture sight unseen can feel like a gamble, even with all those fabric swatches they'll send you.

Here's what makes them different: they offer flat-rate shipping and a lifetime warranty. Not "lifetime" with seventeen asterisks. Actual lifetime coverage on the structural stuff. That's confidence in your product right there.

But let's be real about the wait time. Everything's made to order, which means you're looking at weeks, not days. If you need a couch tomorrow, this isn't your play. But if you want something that's actually yours - your fabric, your color, your style - then yeah, it's worth the wait. Plus they keep you updated throughout the whole process, which is more than most furniture companies bother to do.

The price point sits in that sweet spot where it's not IKEA cheap, but it's also not "do I need to take out a loan?" expensive. And they work with Affirm for financing, which takes some of the sting out of the upfront cost.

Joybird's carved out this interesting space where customization meets accessibility. They're not trying to be everything to everyone. They're trying to be the place where people who care about design - but don't have unlimited budgets - can get furniture that actually reflects their style. And mostly, they pull it off.