Justin Boots
Justin Boots has been crafting premium Western footwear since 1879, offering cowboy boots, work boots, and casual shoes for men, women, and children. As the world's largest manufacturer of Western footwear and a Berkshire Hathaway company, Justin combines 145 years of heritage with modern craftsmanship.
Justin Boots customer service
Use any of the convenient means below to contact Justin Boots customer service.
| Phone | (800) 550-7327 |
| Web | https://www.justinboots.com/en/support.html |
| [email protected] |
Headquarters
610 W Daggett Ave
Fort Worth, TX 76104
(817) 332-4385
[email protected]
Returns
What is the return window?
You may return items within 30 days of delivery for a full refund of the purchase price, less shipping and a restocking fee of $6.95.
Are there any items that are non-returnable?
Items must be returned in new condition, in original boxes, and with all paperwork to ensure full credit. Once you begin to wear your boots, they are no longer eligible for return due to fair wear and tear.
How will I receive my refund?
You can expect a refund in the same form of payment originally used for purchase within 10-15 days of receiving your returned product. Credit cards are refunded immediately when the credit is approved. Debit card refunds take longer-as long as 10-15 days after the credit is issued before funds appear in your bank account.
Who pays for return shipping?
If you need a return label, contact a customer service representative at (800) 550-7327 or email customer service. The company provides free returns within 30 days on orders placed on JustinBoots.com.
What if I received a damaged or incorrect item?
If there is extensive damage to an item upon delivery, please contact a customer service representative immediately at (800) 550-7327 or email customer service.
Justin Boots hours
| Sunday | 12:00pm - 5:00pm |
| Monday | 9:00am - 6:00pm |
| Tuesday | 9:00am - 6:00pm |
| Wednesday | 9:00am - 6:00pm |
| Thursday | 9:00am - 6:00pm |
| Friday | 9:00am - 6:00pm |
| Saturday | 9:00am - 5:00pm |
Hours may vary by location and be modified due to holidays or events. Be sure to verify the current operating hours for your local Justin Boots.
Check my Justin Boots hoursEditor's Take
So here's the thing about Justin Boots-they're not just another boot company. They're basically the boot company, at least if you're talking about Western footwear. Founded way back in 1879 by H.J. Justin, this Fort Worth institution has been cranking out cowboy boots for over 145 years. That's longer than most countries have existed, which is kind of wild when you think about it.
What makes Justin different? Well, they didn't just ride the wave of Western culture-they helped create it. H.J. Justin was one of the first bootmakers to use decorative stitching not just for looks, but to actually stiffen the leather and keep it from folding around your ankles. Smart, right? And his wife Annie developed a self-measuring kit in the 1890s so people could order boots by mail. Basically, they invented online shopping before the internet was even a thing.
The company's been through a lot. Started in Spanish Fort, Texas, moved to Nocona in 1889 when the railroad came through, then relocated to Fort Worth in 1925. There was even family drama-H.J.'s daughter Enid stayed behind in Nocona and started her own competing boot company (Nocona Boots, naturally). But Justin kept growing. They hit $1 million in sales back in 1947, merged with Acme Brick in 1968, and eventually got bought by Warren Buffett's Berkshire Hathaway in 2000. Yeah, that Warren Buffett.
Today, Justin Boots is part of Justin Brands, which also owns Tony Lama, Nocona (full circle there), and Chippewa. They're the world's largest manufacturer of Western footwear and one of the biggest domestic footwear makers in the U.S. period. Their product line has expanded way beyond traditional cowboy boots-they make work boots, safety boots, ropers, and even casual shoes. You'll find everything from exotic leather boots (ostrich, lizard, you name it) to steel-toe work boots that meet OSHA standards.
But Justin hasn't forgotten its roots. They're huge sponsors of the Professional Rodeo Cowboys Association and have been running the Justin Sportsmedicine Team at the National Finals Rodeo since 1980. The Justin Cowboy Crisis Fund has raised over $9.5 million to help injured rodeo athletes-and here's the kicker: 100% of donations go directly to the athletes because Justin and the PRCA cover all the operational costs. They also sponsor Billy Bob's Texas (the world's largest honky tonk, naturally) and recently partnered with The Cowboy Channel to create "The Justin Studio" in the Fort Worth Stockyards.
The boots themselves? They're still made with serious craftsmanship. Some lines are assembled in the U.S. from global parts, while others are made overseas, but the quality standards remain high. Popular collections include the Stampede line (affordable everyday boots), Bent Rail (trendy styles for younger buyers), and the Gypsy collection for women. Prices range from around $100 for basic Stampede boots to $300+ for premium exotic leather styles.
You can buy Justin Boots pretty much anywhere-their website, department stores, specialty Western wear shops like Cavender's and Boot Barn, and even Tractor Supply. They've got factory outlet stores in Fort Worth and El Paso where you can score deals on closeouts and irregulars. And if you're wondering about fit, they generally run true to size, though some folks recommend trying them on with the socks you'll actually wear since cowboy boots fit differently than sneakers.