KEEN Footwear

KEEN is a family-owned, values-led outdoor footwear brand based in Portland, Oregon that creates consciously made shoes, boots, and sandals designed for hybrid living - from trails to city streets.

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KEEN Footwear customer service

KEEN Footwear customer service

Use any of the convenient means below to contact KEEN Footwear customer service.

KEEN Footwear jobs

KEEN Footwear jobs

We have opportunities for makers of shoes and makers of good. See our current openings. We make shoes, but we're more interested in creating a movement.

View current KEEN Footwear jobs
location

Headquarters

515 NW 13th Avenue
Portland, Oregon 97209
(866) 676-5336
[email protected]

Returns

What is the return window?
KEEN has a 30 day return policy, and KEEN offers free return shipping for all orders within the lower 48 states, with that label good for only 30 days after the date it is created.

Do I need a receipt to return an item?
Receipts or proof of purchase are necessary for returns. However, if you received the item as a gift, you could contact Keen for potential exchange options.

Are there any items that are non-returnable?
Items placed with a warranty code or a Pro discount must be in new, unworn condition to be eligible for a return. Personalized items tailored to specific measures aren't eligible for return.

How will I receive my refund?
It can take 7-10 business days for the warehouse to process your refund once they receive your return. You'll receive a confirmation via email when your return has been refunded to the original payment method. Please note that shipping costs are not refunded.

Can I return online purchases in-store?
Keenfootwear.com is unable to process returns of items purchased at another online retailer, Instagram shop, Facebook shop, or another retail store. Please contact the seller for return instructions.

Editor's Take

So here's the thing about Keen Footwear - they're not just another shoe company trying to sell you stuff. Founded in 2003 by Martin Keen and Rory Fuerst in Portland, Oregon, they basically started a whole movement with one weird idea: what if a sandal could protect your toes? Sounds simple, right? But that Newport sandal - the one with the iconic black rubber toe bumper - is still their number one bestseller over 20 years later.

What's kind of fascinating is how they've stayed true to their roots while growing into something bigger. They've been consciously making comfortable, versatile, durable footwear that's lighter on the planet and using their business to do good for over 20 years. And they're not just saying that - they said goodbye to forever chemicals in 2018, and every KEEN shoe is made without PFAS for the health of people and the planet.

Here's where it gets interesting. Most shoe companies outsource everything, but Keen? They're celebrating 10 years of manufacturing shoes in America - in one of the most modern shoe factories in the world, with their American Built products assembled with pride in Shepherdsville, Kentucky. That's pretty rare these days.

The company's got this whole philosophy they call "Consciously Created," which basically means they're thinking about every single decision that goes into making a shoe. From ethically sourced leather to recycled materials, they're trying to make products that last forever instead of ending up in a landfill. Notice how their whole vibe is about durability? That's intentional.

And then there's the values stuff. Back in 2004, after the Asian tsunami, Keen pulled their entire $1 million advertising budget and diverted it to disaster relief, which turned into their long-term Hybrid.Care program where they partner with organizations like The Conservation Alliance and Leave No Trace. That's not a marketing stunt - that's just who they are.

The product range has expanded way beyond those original sandals. Now they make hiking boots, work boots (the Keen Utility line is huge with tradespeople), casual sneakers, and pretty much everything in between. The Targhee hiking boot has become legendary in outdoor circles - people swear by them. But what's cool is they haven't lost that hybrid mentality. Their shoes are designed to work whether you're on a trail, at work, or just walking around the city.

The Portland headquarters is in this restored building in the Pearl District, and it's basically what you'd expect from a company that's all about sustainability - repurposed materials, bike-friendly, pet-friendly. They've got offices in Tokyo, Toronto, and Rotterdam too, but Portland is definitely the heart of the operation.

Keen's carved out this unique space where outdoor performance meets everyday wearability, and they're doing it without trashing the planet. They're not the cheapest shoes you'll find, but they're built to last, and there's something to be said for a company that actually stands behind what they make.