KEH Camera
KEH Camera is the original camera reseller since 1979, specializing in buying, selling, and trading pre-owned photography equipment with a 180-day warranty and rigorous grading system.
KEH Camera customer service
Use any of the convenient means below to contact KEH Camera customer service.
| Phone | (800) 342-5534 |
| Web | https://www.keh.com/shop/contact-us |
| [email protected] |
KEH Camera jobs
Join our innovative and dynamic team at KEH! We are committed to fostering a collaborative environment that encourages creativity and growth. Explore exciting opportunities to contribute your unique talents and be a part of a company that values diversity, inclusivity, and a shared commitment to excellence.
View current KEH Camera jobsHeadquarters
5080 Highlands Pkwy SE, Suite B
Smyrna, GA 30082
(800) 342-5534
[email protected]
Returns
What is the return window?
Merchandise may be returned or exchanged for a refund within 21 days of delivery. At KEH, it is our goal to ensure your 100% satisfaction. If you are unsatisfied with your purchase, you can return your item for a refund or exchange within 21 days of delivery.
Are there any items that are non-returnable?
New items must be in perfect, brand-new condition and returned in the manufacturer's original, undamaged, and unopened box. All manufacturer's original packing materials, accessories, and original unused warranty cards (and rebate forms if applicable) must also be included. NEW Items that are not returned in these conditions will be subject to a minimum 10% restocking fee in addition to the $25 return processing fee.
How will I receive my refund?
A $25 return processing fee per order will be applied. Exchanges of equal or greater value are free and will not incur a return processing fee. A $25 return processing fee per order will be applied. Exchanges of equal or greater value are free and will not incur a return processing fee.
Who pays for return shipping?
Shipping to and from KEH is fully covered. Shipping is provided by us to and from KEH. However, this applies to warranty returns, not regular returns where customers are responsible for return shipping costs.
Editor's Take
So here's the thing about KEH Camera-they've been doing the whole "pre-owned is better than new" thing since 1979, way before it was trendy. And honestly? They might be onto something.
The company does over $100 million in sales annually and puts over 275,000 pieces of photo and video gear back in circulation each year. That's not just impressive numbers-that's a whole lot of cameras finding new homes instead of gathering dust in closets.
What makes KEH different from your typical used gear marketplace is their obsessive approach to grading. Each item is thoroughly inspected, renewed and graded, backed by a 180-day warranty. With hundreds of years of combined expertise, we're the go-to source for pre-owned gear. They're basically the opposite of that sketchy eBay listing where you're crossing your fingers and hoping for the best.
The company's grown from founder King Grant Jr.'s hobby of collecting cameras in the early 1970s, using ads in photography magazines to sell his collection to roughly 400 people, keeping their names and addresses for when he decided to start a business. The business was named after the initials of his three children, King, Eleanor, and Hugh. Pretty wholesome origin story, right?
But here's where it gets interesting-smartphones, which have put cameras and video cameras in everyone's pockets, have driven increased demand for high-end, professional equipment. "In a world where everything is images, we sell better equipment that helps people who want to stand out and differentiate themselves, personally and professionally," Glenn Kaufman, KEH's CEO, told CO-. Smartphones have turned out to be beneficial for the sales of professional-grade cameras and lenses.
Think about it: everyone's a photographer now, but most people are shooting with the same phone camera. So when you want your work to actually stand out, you need something with more character, more control-basically, something that doesn't look like every other Instagram post.
KEH tripling business in the last five years, moving from 25,000 square feet to 62,000 square feet to accommodate the growth in its e-commerce business, plus allowed for a brick-and-mortar store. They've managed to scale up while keeping that personal touch-you can still call and talk to an actual human who knows the difference between a 50mm f/1.4 and f/1.8.
The sustainability angle isn't just marketing fluff either. The company is expanding its commitment to a circular supply chain by recycling corrugated cardboard boxes into packaging material. When you're already in the business of giving cameras second lives, might as well extend that philosophy to your packaging too.