Kelty
Kelty is a manufacturer of outdoor camping gear including backpacks, tents, sleeping bags, and camp furniture. Founded in 1952, the company specializes in affordable, durable equipment for campers, backpackers, and outdoor enthusiasts.
Kelty customer service
Use any of the convenient means below to contact Kelty customer service.
| Phone | (800) 535-3589 |
| Web | https://kelty.com/pages/contact-us |
Headquarters
6235 Lookout Rd Ste B
Boulder, CO 80301
(800) 535-3589
Returns
What is the return window?
Kelty honors returns for orders placed on their website (excluding items noted as "final sale" or items received as a gifting promotion) within 30 days of the original purchase date for a full refund.
Do I need a receipt to return an item?
To be eligible, items must be returned in brand new unused condition, with all original product packaging (including tags), and any safety seals unbroken. While not explicitly stated for regular returns, proof of purchase is required for warranty claims.
How will I receive my refund?
After Kelty receives your returned package, they will process your refund within 2 weeks. Original order shipping charges will not be refunded.
Who pays for return shipping?
There is no cost for using the FedEx return label for sizing issues or if the product description is inaccurate. If you are returning a product for another reason, you will be charged $15.00 for using the FedEx return label, which will be deducted from your refund.
Editor's Take
So here's the thing about Kelty-they've been around since 1952, which in outdoor gear years is basically forever. And there's a reason for that. Dick Kelty literally invented the aluminum-framed backpack, the kind with a waist belt that actually puts the weight on your hips instead of destroying your shoulders. Before that? People were basically torturing themselves on the trail.
But what's kind of cool is that Kelty never went the ultra-premium route. They could've easily positioned themselves as some exclusive mountaineering brand, charging $500 for a sleeping bag. Instead, they stayed focused on making gear that regular people can actually afford. You'll find their stuff at REI sitting right next to brands that cost twice as much, and honestly? For most weekend warriors, the Kelty option works just fine.
The company's whole vibe is refreshingly unpretentious. Their tagline is "Built for Play," and they mean it-this isn't gear for conquering Everest (though, fun fact, Kelty packs have been on Everest expeditions). It's for the family camping trip where you're mostly just trying to keep the kids entertained and maybe roast some marshmallows. It's for the festival-goer who needs a tent that sets up fast because the band starts in 20 minutes. It's for that spontaneous weekend escape when you realize you've been staring at screens way too long.
They make pretty much everything you'd need for camping: tents, sleeping bags, backpacks, and even camp furniture like their legendary Low-Loveseat. The product range spans from serious backpacking gear to car camping essentials, which means whether you're hiking 10 miles into the backcountry or just setting up in a campground with your vehicle 20 feet away, they've got something that'll work.
One thing that sets them apart is their repair program and lifetime warranty on core products like tents, backpacks, and sleeping bags. In a world where everything's designed to be disposable, Kelty actually wants to fix your stuff and keep it out of landfills. They've got what they call "repair ninjas" (their term, not mine) who'll assess damaged gear and get it back in action.
The company's based in Boulder, Colorado-which, if you're going to make outdoor gear, that's pretty much the perfect location. They're owned by Exxel Outdoors now, but they've maintained that accessible, fun-loving identity. They even have a "Cure for the Common Kid" initiative focused on getting kids outside and away from screens, which feels increasingly relevant.
Notice how Kelty gear shows up everywhere? Trailheads, campgrounds, music festivals, even in your friend's garage from that camping trip in 2015. That's not accidental. They've made outdoor adventure feel achievable rather than intimidating, which is probably their biggest accomplishment. Because let's be real-the outdoors shouldn't require a trust fund and a PhD in gear selection.