KnowSeafood
Direct-to-home seafood marketplace offering sustainable, traceable seafood delivery with blockchain technology and no subscription requirements.
KnowSeafood customer service
Use any of the convenient means below to contact KnowSeafood customer service.
| Phone | (877) 820-0987 |
| Web | https://knowseafood.com/pages/contact-us |
| [email protected] |
Headquarters
317 W Morgan St Apt 501
Raleigh, NC 27601
(877) 820-0987
[email protected]
KnowSeafood nutritional info
| Atlantic Salmon Fillet | 206 |
| Colossal Shrimp | 85 |
| Lobster Tails | 89 |
| Sea Scallops | 137 |
| Sushi-Grade Tuna | 144 |
Editor's Take
So here's the thing about KnowSeafood - they're basically trying to fix what's broken about buying fish online. And honestly? They might be onto something.
Founded by Paul Neves and Dan McQuade, two guys who've been in the seafood game for decades, KnowSeafood emerged from their frustration with middlemen, quality issues, sustainability problems, and the general mistrust people have toward seafood. Paul actually built the largest fresh scallop company in the country starting in 2006, so these aren't just random entrepreneurs jumping into seafood.
What makes them different is their whole blockchain tracking thing. They work directly with global harvesters and use blockchain technology to follow seafood from harvest right to your table. Sounds a bit tech-bro-ish, but the transparency angle is actually pretty compelling when you consider about a quarter of seafood in the US is mislabeled.
The business model is refreshingly simple - no subscriptions, no recurring orders. You order what you want, when you want it. Free shipping on orders over $99, plus 5% off every box. They're targeting what they call "KnowBuddies" - basically seafood nerds who care about quality and sustainability.
Their supply chain guarantees your seafood thaws only once - when you pull it from your home freezer. That's actually a big deal since grocery stores often sell previously frozen and re-frozen fish as "fresh" without any way for shoppers to tell.
The sustainability angle seems genuine too. They offer only sustainably grown or managed seafood and use environmentally friendly packaging from their net-zero-carbon facility. They offer both wild-caught and aqua-farm-raised options, with many products from aqua farms that actively contribute to ocean sustainability.
Customer reviews are solid - 4.5-star average rating and an "A" rating with the BBB, though they're still building their reputation with under 100 total reviews online. Their selection is narrower than competitors, with only 15 traditional fish products, but that might be intentional focus over breadth.
The pricing seems reasonable - ranging from $10 for 3-4 oz of fish to $28 for 10-12 oz of sushi-grade tuna. Free shipping on all orders is impressive and sets them apart from many competitors.