Kona Bicycles

Kona Bicycles is a fiercely independent bicycle company founded in 1988 that designs and manufactures mountain bikes, gravel bikes, urban bikes, electric bikes, and kids' bikes sold in over 60 countries worldwide.

Kona Bicycles customer service

Kona Bicycles customer service

Use any of the convenient means below to contact Kona Bicycles customer service.

location

Headquarters

2455 Salashan Loop
Ferndale, WA 98248
(360) 366-0951
[email protected]

Returns

What is the return window?
You must notify Kona within 14 days of receiving the item if you decide to return a bike. This applies specifically to bicycle returns from their online store.

Are there any items that are non-returnable?
Bikes can only be returned if they are in pristine, unridden condition and have not been assembled or used in any way, with all original packaging, components, and materials included. Bikes that show signs of use, assembly, or damage will not be eligible for return.

How will I receive my refund?
Returns are subject to a 20% restocking fee to cover the costs associated with inspection, re-packing, and restocking the bike. The refund will be processed after the return is received and inspected.

Who pays for return shipping?
You are responsible for the shipping cost to return the bike unless the return is due to an error on Kona's part (e.g., incorrect or defective item).

What if I received a damaged or incorrect item?
If the return is due to an error on Kona's part such as an incorrect or defective item, Kona will cover the return shipping costs.

Editor's Take

So here's the thing about Kona Bicycles-they're kind of the anti-corporate bike company that somehow managed to become a big deal anyway. Founded in 1988 by Dan and Jake, Kona started with a simple mission: make great bikes that create peak riding experiences while staying fiercely independent. And they've stuck to that, even when things got messy.

The company's had quite a ride lately. They sold to Kent Outdoors in 2022, but by 2024 the founders bought it back, basically saying "never mind, we'll do this ourselves." That's either incredibly stubborn or incredibly passionate-probably both. But that's Kona's whole vibe, really. They call themselves "the smallest biggest bike company in the world," which sounds like marketing speak until you realize they actually mean it.

What makes Kona different is they've never really chased trends the way other bike companies do. Sure, they make carbon fiber race machines now, but they're still cranking out steel touring bikes and quirky hardtails with names like Honzo and Sutra. Their bikes are sold in over 60 countries worldwide using materials including carbon fiber, titanium, aluminum and steel. That's a pretty massive reach for a company that started in Vancouver, BC and still keeps headquarters in both Ferndale, Washington and North Vancouver.

The bike lineup is genuinely impressive in its breadth. Mountain bikes-both full suspension and hardtail. Gravel grinders. Urban commuters. Electric bikes. Kids' bikes. They've got something for basically everyone, which is rare these days when most brands pick a lane and stay there. The Process line handles the aggressive trail riding, the Hei Hei does cross-country, and models like the Libre blur the lines between road and off-road in ways that make purists uncomfortable (in a good way).

Here's what's interesting: Kona offers a lifetime warranty on frames to the original owner, and as of September 2025, even their carbon models like the Libre G2, Ouroboros, Process G3 and Hei Hei G10 qualify for lifetime frame warranty. That's putting your money where your mouth is. Most companies won't touch carbon with a lifetime guarantee.

The company's roots in the Pacific Northwest mountain biking scene run deep. They've sponsored everyone from downhill legends to endurance racers, and they've been involved in advocacy work like BikeTown Africa. But they've never been the flashiest brand at the trade show. They're more likely to show up with a solid bike at a fair price than some revolutionary technology that'll be obsolete in two years.

And honestly? In an industry that sometimes takes itself way too seriously, Kona's always had this slightly irreverent streak. They've named bikes things you probably shouldn't Google at work. They've built bikes specifically for hauling gear across continents. They've made dirt jump bikes and fat bikes and basically whatever seemed fun at the time.

The direct-to-consumer thing came and went-they tried it, then pulled back to focus on their dealer network, which tells you something about their priorities. They'd rather have relationships with local bike shops than chase every online dollar. That's increasingly rare.