KUIU
KUIU is a direct-to-consumer hunting gear and apparel company specializing in ultralight, high-performance equipment for serious mountain hunters. Founded in 2011, they design technical layering systems and quality-made gear built to excel in demanding hunting conditions.
KUIU customer service
Use any of the convenient means below to contact KUIU customer service.
| Phone | (800) 648-9717 |
| Web | https://www.kuiu.com/pages/contact-us |
| [email protected] |
Headquarters
1920 N Lincoln St, Ste 101
Dixon, CA 95620
(800) 648-9717
[email protected]
Returns
What is the return window?
You may return your unworn and clean item(s) within 45 days of the purchase date for a refund to original form of payment or KUIU store credit.
Are there any items that are non-returnable?
KUIU Outlet items, Gift Cards, and E-Gift Cards are Final Sale and not eligible for a refund, exchange, or credit. Items purchased in a "Pack" or "Set" need to be returned in full. We cannot accept partial returns on item Packs or Sets (e.g. Merino Sock 3-PACK, KUIU Boned-Out Game Bag SET).
How will I receive my refund?
Once we receive your return, we will process it and issue a refund for the full purchase price (less the cost of shipping) to the chosen refund method. Refunds are generally processed within 5 to 7 business days from the day we receive your package. Please Note: During peak times such as sales and holidays, returns may take longer than normal to process and may be delayed up to 15 business days.
Who pays for return shipping?
If you choose the UPS label option, there will be a $7.50 fee deducted from your refund. Customers can also choose to ship on their own with a carrier of their choice.
KUIU hours
| Sunday | 9:00am - 3:00pm |
| Monday | 9:00am - 5:30pm |
| Tuesday | 9:00am - 5:30pm |
| Wednesday | 9:00am - 5:30pm |
| Thursday | 9:00am - 5:30pm |
| Friday | 9:00am - 5:30pm |
| Saturday | 9:00am - 5:00pm |
Hours may vary by location and be modified due to holidays or events. Be sure to verify the current operating hours for your local KUIU.
Check my KUIU hoursEditor's Take
So here's the thing about KUIU - it's basically what happens when someone who actually hunts gets fed up with overpriced gear and decides to do something about it. Founded in 2011 by Jason Hairston, this isn't your grandfather's hunting company. They went straight to consumers, cutting out the middleman entirely, which means you're not paying for some retailer's markup on top of already expensive gear.
What makes KUIU different? They're obsessed with weight. Like, really obsessed. The company is founded on the principles of a technical layering system, reducing weight without sacrificing performance. And that's not just marketing speak - they're pulling tech from mountaineering and backcountry gear and adapting it for hunters who need to haul themselves (and hopefully an elk) up a mountain.
The direct-to-consumer model is kind of genius when you think about it. You order online, they ship from their headquarters in Dixon, California, and you skip the whole "wandering around a big box store hoping someone knows the difference between merino wool weights" experience. Though if you do want that hands-on experience, they've opened a couple of retail locations - one in Dixon and another in Dallas, Texas.
But let's talk about what they actually make. KUIU is a hunting company dedicated to engineering the world's most innovative performance hunting gear and clothing, creating quality-made hunting apparel and gear that is purpose-built for serious hunters. We're talking everything from base layers to rain gear, packs to sleeping bags. The kind of stuff that needs to work when you're miles from your truck and the weather turns nasty.
Now, the company's had its share of drama - there's some history between the founder and Sitka Gear that hunting forums love to dissect - but that's almost beside the point. What matters is whether the gear works. And from what you see in the field, plenty of serious hunters have switched over. The Attack Pants seem to be everywhere, and their down jackets get mentioned a lot when people talk ultralight insulation.
One thing worth noting: they offer a 45-day return window on unworn items, which is pretty generous for hunting gear. You can actually try stuff on, wear it around the house, and send it back if it doesn't work for you. That's a big deal when you're dropping serious money on a jacket you've never touched in person.
The pricing sits in that interesting middle ground - not cheap, but not as expensive as some of the other technical hunting brands. You're looking at gear that costs more than Cabela's house brand but less than top-tier Sitka or First Lite. Whether that's worth it depends on how much you hunt and how much you care about shaving ounces off your pack weight.
Bottom line? KUIU carved out a niche by focusing on mountain hunters who need gear that's light, tough, and actually works when things get rough. They're not trying to be everything to everyone - if you're a whitetail hunter who sits in a heated box blind, you probably don't need their stuff. But if you're the type who measures pack weight in ounces and counts vertical feet climbed, they're worth a serious look.