Kurgo
Kurgo is a leading manufacturer of dog travel and outdoor gear, specializing in crash-tested harnesses, car seat covers, dog backpacks, life jackets, and active dog accessories designed to make adventures with your dog safer and more enjoyable.
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Kurgo · Jun 16
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Kurgo · Jun 02
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Kurgo · May 21
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Kurgo · May 05
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Kurgo · Apr 23
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Kurgo · Apr 07
Kurgo customer service
Use any of the convenient means below to contact Kurgo customer service.
| Phone | (877) 847-3868 |
| Web | https://www.kurgo.com/contact-us |
| [email protected] |
Kurgo jobs
Our small team is growing fast and we'd love your help building better dog products. Named to the Inc. 5000 Fastest Growing Companies from 2010 through 2017, Kurgo offers benefits including Medical & Dental Insurance, 401(k) plan, Tuition Reimbursement, 10 Company-paid Holidays, Paid Vacation, and the unique perk of bringing your dog to work.
View current Kurgo jobs
Headquarters
10427 PetSafe Way
Knoxville, TN 37932
(877) 847-3868
[email protected]
Returns
What is the return window?
For purchases made directly with Kurgo, if for any reason you are not completely satisfied with your purchase, you may return it within 45 days for a refund of your purchase price.
How will I receive my refund?
All credits will be made back to the original payment method. Please note, once we submit a refund to your credit card company or bank, there may be additional delays in receiving the credit to your account due to your bank's policies and processes.
Who pays for return shipping?
Kurgo will not be held responsible for customers ordering the wrong product(s), and all refusals will be credited minus the shipping charges. Customers are responsible for return shipping costs unless the item is defective or damaged.
What if I received a damaged or incorrect item?
If a package arrives damaged, contact Customer Care so a claim can be filed with the shipping carrier and a replacement order processed.
Can I return online purchases in-store?
If you purchased a Kurgo product at a retail store or online with one of our e-commerce retailers, all refunds and exchanges must be obtained through the original place of purchase.
Editor's Take
Here's the thing about Kurgo-they basically started because a dog named Zelda wouldn't stop jumping into the front seat during car rides. And honestly? That's kind of perfect. Founded by brothers Gordie and Kitter Spater in 2003, this company gets that your dog isn't just a pet. They're your adventure buddy, your brewery wingman, your ride-or-die companion who deserves gear that actually works.
What makes Kurgo different is they're not just designing products in some sterile lab. These folks are out there testing everything with their own dogs-like, actually using the gear on trails and road trips and everyday adventures. They proudly back their products with a lifetime warranty, which tells you something about how confident they are in what they make.
The product line has grown way beyond that original Backseat Barrier. Now they're making crash-tested harnesses (seriously, crash-tested), car seat covers, dog backpacks, life jackets, and pretty much everything you need to take your pup anywhere. In 2020, their Tru-Fit Smart Harness Quick Release was voted the Best Dog Harness by Wirecutter, so they're clearly doing something right.
But here's what really stands out-Kurgo has this program called Safe Again where they'll replace any brand of dog harness for free if your dog was in a car accident. Not just their harnesses. Any harness. That's the kind of thing that makes you realize they actually care about dog safety beyond just making a sale.
The brand maintains offices in both Knoxville, Tennessee and Amesbury, Massachusetts, and they've been acquired by Radio Systems Corporation, though they still operate with that small-company feel. Their mission is simple: help dogs and their people go together. Whether you're hitting mountain trails or just heading to the farmer's market, they want to make it easier and safer.
The gear itself is designed to be tough but functional-no unnecessary bells and whistles, just stuff that works. And with products available everywhere from PetSmart to independent pet stores across the US, Canada, UK, Europe, Australia, and New Zealand, they've clearly struck a chord with dog owners who want quality gear that lasts.