La Senza
La Senza is a Canadian fashion retailer specializing in women's lingerie and intimate apparel, offering bras, panties, sleepwear, loungewear, and accessories at accessible prices with locations across North America and international franchise stores worldwide.
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La Senza · Dec 15
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La Senza · Dec 14
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La Senza · Dec 09
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La Senza · Dec 08
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La Senza · Nov 30
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La Senza · Nov 30
La Senza weekly ad
View the most recent La Senza ad to catch up on the latest specials, promotions and limited time offers.
La Senza customer service
Use any of the convenient means below to contact La Senza customer service.
| Phone | (888) 527-3692 |
| Web | https://www.lasenza.com/contactus1.html |
| [email protected] |
La Senza jobs
Delivering on the brand promise requires exceptional talent within many functions including merchandising, design, marketing, visual and store operations. If you are savvy, retail-driven and customer-focused, you can contribute to the La Senza team.
View current La Senza jobs
Headquarters
4100 Regent Street Suite T
Columbus, OH 43219
(888) 527-3692
[email protected]
Returns
What is the return window?
Online purchases can be returned within 30 days of purchase with an original receipt. Returns are offered within 30 days of purchase.
Do I need a receipt to return an item?
Yes, you need an original receipt to return items. To be accepted for a refund, returned merchandise must be in its original state, deemed to be unworn, unwashed, unused with tags attached, or defective.
Are there any items that are non-returnable?
Gift Cards and Club La Senza Membership cannot be returned. All purchases of outlet and clearance merchandise are considered final sale with no exchanges and returns.
How will I receive my refund?
Refunds will be made in the form of original payment. Original shipping charges are not refundable.
Who pays for return shipping?
A fee of $20 will be deducted from your refund for this service when returning by mail for US customers. Shipping fees are not refundable.
La Senza hours
| Sunday | 11:00am - 7:00pm |
| Monday | 10:00am - 8:00pm |
| Tuesday | 10:00am - 9:00pm |
| Wednesday | 10:00am - 9:00pm |
| Thursday | 10:00am - 9:00pm |
| Friday | 10:00am - 9:00pm |
| Saturday | 10:00am - 9:00pm |
Hours may vary by location and be modified due to holidays or events. Be sure to verify the current operating hours for your local La Senza.
Check my La Senza hours
Editor's Take
So here's the thing about La Senza - it's basically the lingerie brand that figured out how to make feeling sexy accessible without requiring a second mortgage. And honestly? That's kind of their whole vibe.
La Senza is a Canadian fashion retailer that sells women's lingerie and intimate apparel, but calling it just another lingerie store feels like missing the point entirely. Founded back in 1990, this brand has had quite the journey - from being the dominant lingerie retailer in Canada with 322 corporate-owned stores at its peak to weathering some serious retail storms and emerging as something leaner but arguably more focused.
The brand's owned by Regent now (they picked it up from L Brands in 2019), and while they've scaled down to 74 stores in Canada and one in the United States, they've kept that international franchise game strong with 202 stores worldwide. Notice how retail works these days - it's not always about having a store on every corner anymore.
What makes La Senza interesting is their product range. We're talking bras, panties, lingerie sets, sleepwear, loungewear - basically everything from your everyday essentials to those special occasion pieces that make you feel like you've got your life together (even when you definitely don't). The prices? Way more reasonable than you'd expect for decent quality intimate apparel. They've positioned themselves as that sweet spot between "I can't afford this" and "this will fall apart after one wash."
And here's where it gets practical: their customer service operates Monday through Friday, 10 AM to 6:30 PM EST, which is pretty standard but worth knowing before you frantically call on a Saturday. They've got that Club La Senza membership thing too - ten bucks gets you 10% off everything for a year, which honestly pays for itself if you buy more than like, two bras.
The brand's whole mission centers on empowering women to feel confident and sexy every day, which sounds like marketing speak but actually translates into offering a pretty wide range of sizes and styles. From sheer and lacy to comfortable and practical, they're trying to cover all the bases.