La-Z-Boy Incorporated
La-Z-Boy is a leading furniture manufacturer and retailer known for recliners, sofas, and home furnishings, operating nearly 370 furniture galleries nationwide since 1927.
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La-Z-Boy Incorporated customer service
Use any of the convenient means below to contact La-Z-Boy Incorporated customer service.
| Phone | (800) 375-6890 |
| [email protected] |
La-Z-Boy Incorporated jobs
At our state of the art World Headquarters and Innovation center, we provide a flexible environment that contributes to meaningful work and builds careers. At La-Z-Boy Incorporated, we do more than enable the business, We Inspire Comfort.
View current La-Z-Boy Incorporated jobs
Headquarters
1 Lazboy Dr
Monroe, MI 48162-5138
(734) 242-1444
Returns
What is the return window?
La-Z-Boy allows you to exchange residential upholstered furniture within 3 days of when you receive it, for product of the same or lesser value. For outdoor furniture and office furniture, you have 30 days to return or exchange, but you cannot return or exchange after 30 days of receiving your merchandise.
Are there any items that are non-returnable?
Custom/Special Order, "as-is", or "all sales final", or "closeout" merchandise is not refundable or exchangeable. Personalized or custom orders may have different return conditions, typically being non-returnable.
What if I received a damaged or incorrect item?
All items are inspected before leaving our warehouse. Should damage occur in transit or if you find a manufacturer defect, please contact us.
How will I receive my refund?
Refunds will be made by check or credit card, depending on the manner in which the item was originally paid for. You will be required to pay a restocking fee up to 30% for returned or exchanged merchandise.
Who pays for return shipping?
A Delivery Charge will be assessed for all merchandise exchanges if our delivery personnel must pick-up merchandise from the customer's home. If the customer paid for Delivery at the time of purchase their exchange fee will be waived.
Editor's Take
You know what's funny about La-Z-Boy? Everyone thinks they know exactly what it is-that classic recliner your dad claimed as his throne-but the company's actually been quietly revolutionizing comfort for nearly a century now. Founded in 1927 when cousins Edward Knabusch and Edwin Shoemaker invented the iconic recliner in Monroe, Michigan, they've grown into something much bigger than just "that chair company."
And here's where it gets interesting. La-Z-Boy now operates nearly 210 company-owned stores within a network of 370 La-Z-Boy Furniture Galleries nationwide, plus they've got Joybird with 14 modern furniture stores for the younger crowd who want that mid-century aesthetic. They're not just selling recliners anymore-we're talking full room solutions, from reclining sofas and sleep sofas to complete home furnishing lines.
But what really sets them apart is the manufacturing side. La-Z-Boy holds US and international patents on more than 200 different styles and mechanisms-that's serious innovation happening behind the scenes. They're basically the Apple of furniture comfort, constantly tweaking and perfecting how we sit and relax.
The numbers tell the story too. With trailing 12-month revenue of $2.11 billion and employing more than 11,000 people, this isn't some small-town furniture shop anymore. They've managed to scale comfort into a global operation while somehow keeping that hometown feel-probably because they're still headquartered in Monroe, Michigan, where it all started.
What's really smart is how they've adapted to changing lifestyles. Sure, the classic recliner is still there, but now they're designing pieces for smaller spaces, work-from-home setups, and that whole "Netflix and chill" culture we've all embraced. They get that comfort isn't just about the chair-it's about creating spaces where life actually happens.