Lalique
Founded over a century ago in 1888, Lalique is the ultimate symbol of French luxury, specializing in crystal, jewelry, fragrances, and luxury lifestyle products.
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Lalique · Jun 23
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Lalique customer service
Use any of the convenient means below to contact Lalique customer service.
| Phone | (201) 515-7794 |
| Web | https://us.lalique.com/pages/contact |
| [email protected] |
Lalique jobs
At Lalique Group, you are part of a diverse community of craftsmen and innovators. No matter where you work in the Group, you will find numerous opportunities to connect, collaborate and enrich your knowledge. Do you have a passion for luxury, the drive to realize your full potential and a desire to work in a dynamic international environment?
View current Lalique jobs
Headquarters
133 5th Avenue #3
New York, NY 10003 USA
[email protected]
Returns
What is the return window?
When making a purchase on us.lalique.com, you may cancel your order and return the item/items to Lalique within 30 days, beginning with the day of delivery.
Do I need a receipt to return an item?
You must enclose the original receipt with your return or a copy if you are returning part of your order.
Are there any items that are non-returnable?
Fragrances and candles cannot be returned or refunded if the seal has been removed by the Client. Please be aware that personalized products cannot be returned nor refunded.
How will I receive my refund?
The refund period can take up to 5 calendar days from the reception of your return. Once we have inspected the condition of the returned items, we will notify you by e-mail. Please also note that the refund will be made using the same payment method used for the purchased product.
How do I start a return online?
To return a product, please contact Lalique Customer Service Department at [email protected]; or at 1.888.488.2580 between 9:00 am - 5:00 pm (Eastern Standard Time), to receive a Merchandise Return Authorization (MRA) number.
Lalique hours
| Sunday | Closed |
| Monday | 9:00am - 5:00pm |
| Tuesday | 9:00am - 5:00pm |
| Wednesday | 9:00am - 5:00pm |
| Thursday | 9:00am - 5:00pm |
| Friday | 9:00am - 5:00pm |
| Saturday | Closed |
Hours may vary by location and be modified due to holidays or events. Be sure to verify the current operating hours for your local Lalique.
Check my Lalique hours
Editor's Take
So here's the thing about Lalique-it's basically the Rolls-Royce of crystal, but with way more history and arguably more soul. Founded over a century ago in 1888, this isn't some flash-in-the-pan luxury brand trying to convince you they're worth your mortgage payment.
René Lalique started this whole empire when most people were still figuring out electricity. The guy was making jewelry for Sarah Bernhardt and creating perfume bottles that were literally works of art. And get this-from 1925 to 1931, Lalique produced 29 models of hood ornaments. Yeah, car hood ornaments. Because apparently even your automobile needed to be dripping in French luxury back then.
But here's what's genuinely fascinating: Under Marc's leadership, the company transitioned from producing its famous Lalique Glass to producing lead glass, commonly known as crystal. Since 2010, Cristal Lalique has been wholly owned by Art & Fragrance, who rebranded in 2016 as Lalique Group. So while you're admiring that frosted crystal vase, you're actually looking at decades of evolution and adaptation.
Today's Lalique isn't just sitting around polishing old trophies. The Group specializes in the creation, development, marketing and global distribution of luxury products - ranging from perfumes and cosmetics to crystal, jewellery, high-end furniture and lifestyle accessories. The Group is also active in the fields of art, gastronomy and hospitality, as well as single malt whisky. They've got hotels, restaurants, and even whisky now. It's like they decided luxury crystal wasn't enough-they wanted to own your entire lifestyle.
And the craftsmanship? Still insane. The extraordinary skill of the region's glassmakers brought René Lalique to the Northern Vosges. Today, nearly two hundred men and women still put their mastery and knowledge at the service of creation. These aren't machines churning out mass-produced trinkets. Every piece still requires actual human artisans who probably know more about crystal than most people know about their own jobs.
The pricing reflects all this heritage and handwork, obviously. But when you're buying Lalique, you're not just getting a decorative object-you're getting a piece of French art history that happens to look stunning on your mantle.