Lands' End
Lands' End is a classic American lifestyle brand offering quality clothing, outerwear, swimwear, footwear, and home products for women, men, and kids. Founded in 1963, the company is known for legendary service, timeless style, and durable products that last.
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Lands' End · Jun 21
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Lands' End · Jun 21
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Lands' End · Jun 14
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Lands' End · Jun 14
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Lands' End · Jun 07
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Lands' End · Jun 07
Lands' End weekly ad
View the most recent Lands' End ad to catch up on the latest specials, promotions and limited time offers.
Lands' End customer service
Use any of the convenient means below to contact Lands' End customer service.
| Phone | (800) 963-4816 |
| Web | https://www.landsend.com/customer-service |
| [email protected] |
Lands' End jobs
Our strength in work and life comes from the combination of our experiences, backgrounds, and talents. It's what we do as people that makes Lands' End a great place to shop and a great place to work.
View current Lands' End jobs
Headquarters
1 Lands' End Lane
Dodgeville, WI 53595
(800) 963-4816
[email protected]
Returns
What is the return window?
Eligible returns must be received within 90 days of purchase. No returns will be accepted after 90 days. Refunds will be in the original form of payment.
Do I need a receipt to return an item?
Eligible returns received beyond 90 days from the date of purchase or without a Lands' End proof of purchase will be issued a Lands' End Merchandise Credit. Refunds will be issued for the original purchase price only when accompanied by a Lands' End proof of purchase. If neither the customer nor Lands' End can locate this documentation, the refund will be issued at the value determined by Lands' End in the form of a Merchandise Credit.
Are there any items that are non-returnable?
Personalized items may not be returned to Lands' End and are expressly excluded by this Return Policy. Personalization includes monogram, embroidery, heat stamp, engraving and laser imprints. Items marked as final sale may not be returned.
How will I receive my refund?
A fee of $8.95 (for U.S., for Canada $10.95) will be deducted from your original payment method for returns. If your US domestic return is within 90 days of purchase and you select merchandise credit as your return refund method, the fee will be waived.
Editor's Take
So here's the thing about Lands' End-it's one of those brands that's been around forever (since 1963, actually), but it's not stuck in the past. Started as a sailboat equipment company in Chicago, which is kind of random, right? But they pivoted to clothing in the late '70s and basically never looked back.
What makes them different is this whole quality-over-everything approach. They're not chasing fast fashion trends or trying to be the cheapest option out there. Instead, they're making stuff that actually lasts. Their swimsuits are legendary-like, people will tell you they've had the same Lands' End swimsuit for years and it still looks decent. That's pretty rare these days.
The company does about 63% of its business online, which makes sense because they started as a catalog company. They've always been mail-order people at heart. But they've also got this interesting business model where they sell through Kohl's stores and have their own standalone locations-26 of them across the U.S. Plus they do a massive business outfitting schools and companies with uniforms and branded gear.
And get this-they're headquartered in Dodgeville, Wisconsin, population roughly 5,000. Not exactly your typical fashion hub. But maybe that's part of their charm? They're making practical, well-made clothes for real people, not runway models.
Their product range is huge. Women's, men's, kids' clothing, plus home goods, luggage, and those iconic canvas totes that seem to be everywhere. The totes especially have this cult following-people monogram them, collect them in different colors, use them for everything from beach bags to work totes.
One thing that stands out: their customer service is available 24/7. That's pretty uncommon for a retailer. They also have this generous return policy-90 days for most items, which gives you plenty of time to actually wear something and decide if it works.
The pricing sits in that middle zone-not luxury, not bargain basement. You're paying for quality construction and materials that'll hold up through multiple wash cycles. They run sales pretty frequently though, so if you're patient, you can usually snag stuff at 40-50% off.