Lands' End Business
Lands' End Business provides custom uniforms, corporate apparel, and promotional products with expert embroidery services. They offer logo clothing, business outerwear, and branded merchandise for companies of all sizes.
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Lands' End Business · Jun 24
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Lands' End Business · Jun 23
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Lands' End Business · Jun 17
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Lands' End Business · Jun 15
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Lands' End Business · Jun 10
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Lands' End Business · Jun 09
Lands' End Business customer service
Use any of the convenient means below to contact Lands' End Business customer service.
| Phone | (800) 587-1541 |
| Web | https://business.landsend.com |
Lands' End Business jobs
At every level of Lands' End, our people have the freedom to follow their passions and reach their potential. Lands' End's 12-week robust, hands-on summer internship is a highly engaging, development focused brand immersion experience. Throughout the summer you'll actively participate in the day-to-day business, receive mentorship, attend career development workshops, network and meet with senior leaders in a fast paced, entrepreneurial environment.
View current Lands' End Business jobs
Headquarters
1 Lands' End Lane
Dodgeville, WI 53595
(800) 587-1541
Returns
What is the return window?
Items shipped from Lands' End can be returned for a refund or exchange within 90 days of shipment and must be unworn, unwashed, and unaltered. Return requests received beyond 90 days from the date of purchase will be issued a Merchandise Credit.
Are there any items that are non-returnable?
Personalized Items are final sale. No returns accepted. Additionally, Lands' End cannot accept altered, laundered or washed garments, garments with labels cut out, or custom-made garments.
How will I receive my refund?
Eligible returns received within 90 days of purchase will be issued to the original form of payment when available. It may take 5 business days to process your return. Credits will be issued to the original form of payment.
Who pays for return shipping?
You are responsible for paying the return shipping cost to ship your item(s) back to Lands' End. You may also use the Easy Return Label (ERL) that you received with your original purchase. If the Easy Return Label is used, a return shipping cost of $8.95 will be deducted. Merchandise Credit offers FREE RETURN SHIPPING with our Easy Return Label.
How do I start a return online?
Complete the return form found at the bottom of the packing slip included in your original order package, indicating the reason for your return. If you no longer have the original packing slip, click on Return Form at the bottom of the home page. If you are requesting an exchange, please fill out the contact and reorder information on the blue returns card included in your original order package and include both forms in your return package. Place the garments you're returning, along with the completed form, in any available bag or box you have.
Editor's Take
So here's the thing about Lands' End Business-it's basically the corporate cousin of the Lands' End you probably already know, but with a twist that makes it kind of brilliant for companies trying to look professional without making their employees miserable. Started back in 1993, this division figured out something most uniform suppliers miss: people actually want to wear clothes that don't feel like punishment.
What sets them apart is this embroidery operation they've got going. We're talking five million logos stitched every year in more than 300 thread colors-which sounds excessive until you realize your brand's exact Pantone color actually matters when you're trying to look cohesive. And they're not just slapping logos on polo shirts (though they do plenty of that). The whole catalog spans from embroidered dress shirts to promotional drinkware, bags, even those custom travel mugs that somehow end up being the only thing people use at trade shows.
The business model is pretty straightforward but effective. They handle everything from uniform programs for massive corporations down to small teams that just want matching fleece vests. In fiscal 2023, 18.3% of revenue was sales of logo apparel to businesses and schools, which tells you this isn't some side hustle-it's a legitimate chunk of their operation. They've positioned themselves as the one-stop shop, which honestly saves companies from dealing with five different vendors for shirts, outerwear, and promo stuff.
But here's what really matters: the comfort factor. Notice how their marketing keeps hammering home that employees actually want to wear this stuff after work? That's not just ad copy. When you're outfitting thousands of people, fit and fabric quality become deal-breakers. They've figured out sizing that works for different body types, materials that hold up to constant washing, and styles that don't scream "I'm wearing a uniform" quite so loudly.
The customer service piece is worth mentioning too. They're available Monday through Friday, 7 A.M. to 7 P.M. CST, plus live chat and email options. And apparently Newsweek ranked Lands' End #1 in customer service among online clothing retailers in 2021. When you're managing uniform programs for hundreds or thousands of employees, having someone actually pick up the phone matters more than you'd think.
The whole operation runs out of Dodgeville, Wisconsin-this small town that's basically become synonymous with the brand. Their distribution center handles the embroidery in-house, which gives them more control over quality and turnaround times than companies that outsource everything. It's that direct merchant approach they've been doing since the parent company started as a sailing supply outfit in 1963.
What's interesting is how they've adapted to modern workplace culture. Uniforms used to mean stiff, uncomfortable, one-size-fits-nobody situations. Now companies want their teams to look professional but also, you know, like actual humans. Lands' End Business seems to have threaded that needle-offering structure and brand consistency without the soul-crushing conformity of old-school corporate wear.