Latched Mama
Latched Mama offers nursing-friendly apparel and maternity wear designed by moms, for moms. Founded in 2014, they provide affordable, functional clothing with discreet nursing access alongside a supportive community for breastfeeding mothers.
Latched Mama customer service
Use any of the convenient means below to contact Latched Mama customer service.
| Phone | (844) 500-1325 |
| Web | https://latchedmama.com/pages/about-us |
| [email protected] |
Headquarters
2935 Oak Lake Blvd
Midlothian, VA 23112
(844) 500-1325
[email protected]
Returns
What is the return window?
Customers may request an exchange or credit for 90 days from the date of fulfillment, and 30 days from the date of fulfillment for refunds (15 days for swimwear if requesting a refund).
Are there any items that are non-returnable?
Returns are subject to inspection; note that we may not accept returns that are washed, damaged, stained, have pet hair on them, or smell of perfume, deodorant, or other strong odors. Items must be unworn, unwashed, and in new condition.
How will I receive my refund?
Based on the returns page, refunds are processed through the original payment method, though the company encourages customers to choose store credit or exchanges instead, offering a 10% bonus credit (up to $25) for selecting these options over refunds.
Who pays for return shipping?
If you chose Checkout + (additional $1.98 added to your order total during purchase), you unlocked free returns for your order! If you chose not to pay this fee during your purchase, you are required to pay the return shipping/handling fee noted in our returns system.
What if I received a damaged or incorrect item?
If we made a mistake or the item is defective, we will cover shipping. Please select the appropriate reason when returning.
Editor's Take
Here's the thing about Latched Mama - it started with a cold park bench and a frustrated mom trying to nurse her baby. That's it. No grand business plan, just Melissa Wirt sitting there in the fall of 2014, freezing while her son Alex ate, thinking "there has to be a better way." And honestly? That origin story kind of explains everything about what this company became.
Because Latched Mama isn't really about clothes. I mean, sure, they sell nursing tops and dresses and hoodies with discreet access panels. But dig a little deeper and you realize they're basically running a support network that happens to sell apparel. They've got 14 lactation consultants on staff. Fourteen. They answer customer service emails from their warehouse in Richmond, Virginia, where - and this is wild - employees can bring their babies to work until they're 18 months old. Try finding that policy at your average retailer.
The numbers tell a story too. Close to half a million members in their community, which is pretty remarkable for a company that launched just over a decade ago. They ship everything from that Richmond warehouse, packed by a team of moms who actually get 100 days of paid parental leave after six months of employment. Not weeks. Days. That's over three months, which puts most American companies to shame.
But here's what really sets them apart - they designed their whole business model around the idea that nursing shouldn't mean choosing between staying warm and feeding your baby. Every piece has hidden nursing access, so you're not doing that awkward shirt-lift thing in public or sweating under a giant cover. It's functional fashion, basically, for a stage of life that most clothing companies seem to forget exists.
And they didn't stop at clothes. There's a podcast. A Facebook group with thousands of members. A blog. Monthly "After Hours" live sessions where the founder and lead designer answer questions. It's like they looked at the traditional retail playbook and said "what if we just... built a village instead?"
The pricing is intentionally affordable too, which matters when you're buying clothes for a body that's constantly changing. Melissa talks about researching the market back in 2014 and being turned off by how expensive nursing wear was. So they kept their prices reasonable, which probably explains why so many customers end up with multiple pieces.
Notice how they lean hard into the community aspect? That's not marketing fluff. They genuinely seem to believe that new moms need support as much as they need functional clothing. Whether that's through free lactation support (available to anyone, not just customers) or creating spaces for moms to connect online, they're trying to solve the isolation problem that hits so many new parents.