Leatherman
Leatherman is the original American multi-tool company, founded in 1983 in Portland, Oregon. They manufacture high-quality, durable multi-tools, knives, and pocket tools backed by a 25-year warranty, with all products made in their Portland facility.
Leatherman customer service
Use any of the convenient means below to contact Leatherman customer service.
| Phone | (800) 847-8665 |
| Web | https://www.leatherman.com/pages/help |
| [email protected] |
Leatherman jobs
Join our team. If you're searching for a company that offers long-term growth, stability and is in an exciting new phase of expansion, then Leatherman is the place for you. Work with amazing folks that care for each other, learn from one another, and laugh-a lot. You'll not only build a better company, you'll build a better you.
View current Leatherman jobsHeadquarters
12106 NE Ainsworth Circle
Portland, Oregon 97220
(503) 253-7826
[email protected]
Returns
What is the return window?
We offer a 30 day return policy on purchases. This applies to items purchased directly from Leatherman's website.
Are there any items that are non-returnable?
Leatherman custom product is built just for you and cannot be returned or exchanged. Additionally, Final Sale items cannot be returned or exchanged.
How will I receive my refund?
We will refund the total of the items returned in your order, less shipping costs each way. If your return is due to an error on our part, Leatherman will refund the original shipping cost and provide you with a prepaid return label to make the process easy for you.
Who pays for return shipping?
The customer pays for return shipping unless the return is due to an error on Leatherman's part. If your return is due to an error on our part, Leatherman will refund the original shipping cost and provide you with a prepaid return label to make the process easy for you.
Editor's Take
Here's the thing about Leatherman-it's basically the company that invented the modern multi-tool, and they're still making them in Portland, Oregon, which is kind of rare these days. Tim Leatherman came up with the idea back in 1975 while traveling through Europe with his wife, constantly frustrated that his pocket knife couldn't fix their busted Fiat or leaky hotel faucets. So he spent the next eight years tinkering in his garage (literally) until he created the PST-Pocket Survival Tool-in 1983.
And here's where it gets interesting. That first year, they hoped to sell maybe 4,000 tools. They sold 30,000. By 2001, they'd moved over 20 million units and hit $100 million in annual sales. Not bad for a guy who just wanted better pliers.
What makes Leatherman different isn't just the tools themselves-though those plier-based designs with up to 21 functions are pretty impressive. It's the warranty. They back everything with 25 years, no questions asked. That's confidence. And if you spring for one of their new MagnaCut steel blade products, they'll even sharpen it for free. Forever.
The company's still headquartered in that same Portland facility where they manufacture everything, which employs over 500 people across Oregon and Southwest Washington. They're cranking out more than 10,000 tools per day in a 175,000 square-foot space that houses both the factory and offices. You can actually feel the "made in America" thing isn't just marketing-it's baked into how they operate.
But Leatherman's also evolved. They've launched the Leatherman Garage for limited-edition experimental designs, introduced premium knife lines with CPM-MagnaCut steel (the Blazer, Glider, Pioneer, and others), and even created the Leatherman Exchange-a peer-to-peer marketplace where you can buy and sell used tools, all still backed by that transferable warranty. It's basically the circular economy applied to multi-tools, which makes sense when your products are built to outlast their owners.
Notice how they've stayed focused? While other companies chase trends, Leatherman just keeps refining what they do best: multipurpose tools that solve problems. Whether you're an outdoor enthusiast, a tradesperson, or just someone who likes being prepared, there's probably a Leatherman that fits your life. The Wave has been their bestseller for years-celebrating its 25th anniversary recently-and it's still going strong.
They've also got this Insider Rewards program now, which is free to join and gets you perks like extended warranties (40 years instead of 25), free shipping, and birthday gifts. It's one of those loyalty programs that actually feels worth it.
The tools themselves range from the tiny 0.81-ounce Style keychain tool to the beefy 12.5-ounce Surge. Prices vary, but you're generally looking at $50-$150 for most models, with premium knives running higher. And yeah, they're sold in about 90 countries now, so this isn't some niche operation anymore.
One last thing-they sponsor the Portland Timbers' mascot, Timber Joey, which is exactly the kind of local, slightly quirky move you'd expect from a Portland company that's been around for 40+ years and still gives a damn about where they came from.