Leisure Arts
Leisure Arts is an American publisher and distributor of how-to and lifestyle publications, craft kits and craft essentials, inspiring makers since 1971.
-
Leisure Arts · Nov 21
-
Leisure Arts · Nov 14
-
Leisure Arts · Jul 28
-
Leisure Arts · Jul 22
-
Leisure Arts · Jun 13
-
Leisure Arts · Jun 11
Leisure Arts customer service
Use any of the convenient means below to contact Leisure Arts customer service.
| Phone | (541) 762-0182 |
| Web | https://leisurearts.com/customer-service |
| [email protected] |
Headquarters
104 Champs Blvd, Ste 100
Maumelle, AR 72113
(541) 762-0182
[email protected]
Returns
What is the return window?
Leisure Arts offers a 30-day return window for physical products purchased from their website, with a "no questions asked" policy if you're not satisfied with your purchase.
Are there any items that are non-returnable?
Yes, downloaded materials are non-returnable. However, if you experience technical difficulties with downloaded content, you can contact Customer Service for assistance.
How will I receive my refund?
To request a refund, you need to complete their customer service form and include your InvoiceID and the product title you'd like refunded, and they will reverse the charge on your account.
How do I start a return online?
Before returning an item, you must call (541) 762-0182 Monday through Friday, 7:00 a.m. to 4:00 p.m. (PST) to inform them of the situation.
Editor's Take
You know, there's something genuinely charming about a company that's been quietly nurturing creativity for over 50 years. Leisure Arts started back in 1971 in Libertyville, Illinois, founded by Jean Leinhauser, before relocating to Arkansas in 1977. And honestly? They've kind of mastered the art of staying relevant without losing their soul.
What strikes me most is how they've evolved from a simple craft publisher into what they call "one of the world's largest publishers and distributors of lifestyle and instructional publications". But here's the thing-they haven't forgotten their roots. They've been "tapping into the enthusiastic curiosity of makers since 1971" and their "instruction expertise guides the DIY consumer on their crafting journey".
The scope is pretty impressive when you dig into it. They inspire makers with "thousands of active titles and e-patterns, hundreds of products at retail" and continue to "empower generations of makers with creative product experiences". From traditional needlework to modern diamond painting, they've managed to bridge generations of crafters.
What's particularly interesting is their business model evolution. They've been through quite the corporate journey-acquired by Time Warner in 1992, sold to Liberty Media in 2007, then Comcast in 2014, and finally acquired by Vista Partners, LLC in 2017. That's a lot of ownership changes, but somehow they've maintained their identity.
Their product range tells a story too. Their "primary skill categories are cross stitch, knitting, crochet, quilting, scrapbooking and papercrafting, decorative painting, plastic canvas, other needlework, home decorating, Christmas entertaining, sewing, and all kinds of crafts". Plus they've embraced newer trends like diamond painting and adult coloring.
The company seems to understand that crafting isn't just about the end product-it's about the journey. They "provoke imagination and inspire possibility for makers of all ages", which feels like more than just marketing speak when you see their extensive catalog.
Based in Maumelle, Arkansas, they work with "a broad network of US & Internationally owned and operated companies bringing reliable, trusted, quality products to beginner and experienced makers". It's that combination of local roots and global reach that seems to work for them.