Lensabl
Lensabl is an online lens replacement service that allows customers to get new prescription lenses in their existing frames, plus contact lenses and eyewear accessories.
-
Lensabl · Jan 14
-
Lensabl · Jan 07
-
Lensabl · Jan 03
-
Lensabl · Jan 02
-
Lensabl · Dec 29
-
Lensabl · Dec 26
Lensabl customer service
Use any of the convenient means below to contact Lensabl customer service.
| Phone | (800) 984-5367 |
| Web | https://www.lensabl.com/pages/contact |
| [email protected] |
Headquarters
4043 Irving Pl Ste B
Culver City, CA 90232
(800) 984-5367
[email protected]
Returns
What is the return window?
You have a 30-day period from the date of receipt of your new lenses to alert us to any issues. All contact lens orders can be returned for a full refund within 14 days of receiving your order.
Are there any items that are non-returnable?
Given that your lenses are uniquely crafted to fit both your frame and prescription specifications, all sales are final and we do not accept returns or provide refunds. Please note that all lens purchases are final and are not eligible for returns or refunds.
How will I receive my refund?
Should your return be approved, we will refund the cost of the frame. All contact lens orders can be returned for a full refund within 14 days of receiving your order. All contact lens boxes must be in brand new, unopened condition for the refund to be approved.
Who pays for return shipping?
Additionally, Lensabl does not cover return shipping costs for frames. Please note that you will be responsible for the return shipping costs to Lensabl.
How do I start a return online?
To initiate a return, reach out to us at [email protected] and ask for an RMA # along with the return address.
Editor's Take
So here's the thing about Lensabl-they've basically cracked the code on one of life's most annoying problems. You know that moment when your prescription changes but your favorite frames are still perfect? Or when you accidentally sit on your glasses and need new lenses but can't bear to part with those frames that took you three hours to pick out?
That's where Lensabl comes in, and honestly, it's kind of brilliant in its simplicity. They've built this whole business around replacing lenses in your existing frames, which sounds obvious until you realize how much of a pain this usually is at traditional optical shops.
The process is refreshingly straightforward. You order online, they send you a prepaid shipping box, you mail your frames to their lab, and they send them back with new lenses. Production typically takes 4-7 business days once they receive your frames, assuming they have all your prescription details.
And let's talk numbers for a second. New prescription lenses start at $97, which is pretty competitive when you consider that traditional optical retailers often charge significantly more. Founded in 2016 and based in Los Angeles, California, Lensabl is an online retailer of optical goods that's managed to carve out a solid niche in the eyewear market.
But here's what really sets them apart-they're not just doing lens replacement anymore. They've expanded into contact lenses, offering all major brands like Acuvue, Biofinity, and Proclear with fast, safe, and free at-home delivery. It's like they looked at the entire vision care ecosystem and said, "Why can't this all be easier?"
The company has some serious backing too. Lensabl has raised a total of $4M of funding over 3 rounds, with their latest funding round raised on Oct 25, 2019 in the amount of $4M. That kind of investment suggests investors see real potential in disrupting the traditional optical retail model.
What's particularly smart about their approach is how they've positioned themselves for people without vision insurance. Lensabl is an out-of-network provider for many insurance networks, but they help customers apply for reimbursement. It's a clever way to serve a market that's often overlooked by traditional providers.