Lighting New York
America's most trusted residential and commercial lighting experts, offering architectural and portable lighting for any atmosphere and application since 1992.
-
Lighting New York · May 19
-
Lighting New York · Feb 14
-
Lighting New York · Feb 11
-
Lighting New York · Jan 12
-
Lighting New York · Nov 24
-
Lighting New York · Aug 26
Lighting New York customer service
Use any of the convenient means below to contact Lighting New York customer service.
| Phone | (866) 344-3875 |
| Web | https://lightingnewyork.com/contact-us.html |
| Chat | Click to chat |
| [email protected] |
Lighting New York jobs
LightingNewYork.com is one of the fastest growing online lighting retailers in the U.S. and a Pennsylvania "Best Place to Work" for the last three years. Located in Central Pennsylvania, our expanding team always works hard to move forward, while having fun along the way.
View current Lighting New York jobs
Headquarters
78 Universal Road
Selinsgrove, PA 17870
(866) 344-3875
[email protected]
Returns
What is the return window?
Returns must be requested within 60 days of receipt.
Do I need a receipt to return an item?
To begin a return, you need to log in to your account using the email address used when placing your order. This suggests order history serves as your receipt.
Are there any items that are non-returnable?
Custom-built furniture, clearance items, bulk orders, light bulbs, unauthorized returns, and "final sale" merchandise are not eligible for a refund. Items that have been installed cannot be returned, as "uninstalled" in their policy means not installed.
How will I receive my refund?
Lighting New York guarantees all products against all defects for 60 days. If you receive a defective item, they will pay all return shipping and ship an identical replacement at no extra charge.
Who pays for return shipping?
Unless otherwise noted, they offer free returns on regularly shipped items. They will accept returned freight orders, however, the customer is responsible for the return freight charges.
Editor's Take
So here's the thing about Lighting New York-they're basically the lighting world's best-kept secret that's not really secret anymore. Started back in 1992 with just two showrooms in NYC's lighting district, they've quietly grown into this massive online operation that somehow still feels personal.
What's kind of fascinating is how they've managed to scale up without losing that boutique feel. They work with over 150 different vendors, which means you're not just getting the usual suspects everyone else carries. And their customer service? It's genuinely impressive-they're available seven days a week, 8am to midnight, which is pretty unheard of in this industry.
The Pennsylvania headquarters thing is interesting too. While everyone expects lighting companies to be based in major metros, they've built this operation in Selinsgrove that's been recognized as one of the state's best places to work multiple years running. That kind of employee satisfaction usually translates to better customer experience.
But here's what really sets them apart: their return policy is legitimately simple. No restocking fees, 60-day window, and they actually mean it when they say "risk-free." Most lighting companies make returns a nightmare because, let's face it, lighting is expensive and bulky. LNY seems to have figured out that making returns easy actually builds more trust and repeat business.
The Pro Program is where they really shine though. If you're a designer or contractor, they'll assign you a dedicated account manager and guarantee lowest pricing year-round. No more chasing sales or wondering if you're getting the best deal. It's that kind of straightforward approach that's earned them recognition from Newsweek for customer service.
They've also embraced the whole omnichannel thing without making it feel forced. You can still call and talk to an actual lighting expert, but they've also got the online tools and chat support for when you just need a quick answer. It's refreshingly balanced in an industry that often swings too far toward either high-touch or completely automated.