Lilicloth
Lilicloth is an international online graphic clothing brand specializing in trendy printed apparel including t-shirts, sweatshirts, hoodies, and accessories for men and women at affordable prices.
Lilicloth customer service
Use any of the convenient means below to contact Lilicloth customer service.
| Web | https://lilicloth.com/pages/contact-us |
| Chat | Click to chat |
| [email protected] |
Returns
What is the return window?
All Purchases (except for Final sale items, Free gifts, Swimwear & Underwear, bags, and accessories) can be returned within 15 days from the delivery date.
Are there any items that are non-returnable?
Final sale item(s), Free gift(s) is not eligible for return. Additionally, swimwear, underwear, bags, and accessories cannot be returned.
How will I receive my refund?
Send the returned purchase in its original packaging with product tag back to our return center. We will issue a refund to your original payment method within a week.
Who pays for return shipping?
The Buyer is responsible for the return shipping cost. Customers must pay for international return shipping back to the company's warehouse.
How do I start a return online?
Simply follow the instructions and submit a return request on your order page and we will try our best to meet your request. If anything is unclear, please contact our Customer Care team for return instructions and the return address.
Editor's Take
So here's the thing about Lilicloth - it's basically one of those online-only fashion retailers that's carved out a pretty specific niche in the graphic apparel space. They're all about that "Print something on everything" philosophy, which honestly tells you everything you need to know about their vibe. Think funny graphic tees, statement sweatshirts, and those quirky designs you see popping up in your social media feeds.
The company operates out of Guangzhou, China, though they ship internationally to around 40 countries. And yeah, that's kind of important to know upfront because it affects shipping times and return logistics. They're not trying to hide it - the information's there - but it's one of those details that matters when you're deciding whether to click "buy now."
What's interesting is their price point. Most items fall between $10 and $80, with free shipping kicking in at $79. That's pretty accessible for trendy graphic wear, and they run frequent promotions. The product range covers men's and women's clothing - mostly casual stuff like t-shirts, hoodies, sweatshirts, plus some accessories like jewelry and bags thrown in.
The return window is 15 days from delivery, and you're responsible for return shipping fees. That's a pretty tight window compared to most U.S. retailers, and the international return shipping can sometimes cost more than the item itself. They don't do exchanges either - everything's processed as a refund, so you'd need to place a new order if you want a different size.
Customer service is email and chat only - no phone number. Response times seem to vary based on reviews, with some customers praising the quick replies and others frustrated by what they perceive as slow or unhelpful responses. The company uses LiveChat technology on their site, which is convenient if you need quick answers before ordering.
Processing times run 3-5 business days, then shipping takes another 10-20 days typically. So you're looking at roughly 2-4 weeks total, which is pretty standard for direct-from-China retailers. They partner with PayPal and accept major credit cards, which at least gives you some buyer protection if things go sideways.
Lilicloth works best if you know what you're getting into. It's budget-friendly graphic apparel with longer shipping times and complicated returns. If you're cool with that trade-off and the design speaks to you, it might be worth a shot. Just maybe check those size charts extra carefully and factor in that you probably won't be returning anything unless it's seriously wrong.