LIT Boutique
LIT Boutique is a women-led, minority-owned fashion boutique founded in 2005, offering curated designer clothing, accessories, shoes, and jewelry. With locations in Boston MA, Portsmouth NH, and Newport RI, plus a robust online store, LIT empowers women to express themselves through fashion-forward designs at accessible prices.
LIT Boutique customer service
Use any of the convenient means below to contact LIT Boutique customer service.
| Phone | (617) 936-4121 |
| Web | https://litboutique.com/pages/contact-lit-boutique |
| [email protected] |
LIT Boutique jobs
Launched in 2005, LIT is a specialty boutique that offers an unparalleled shopping experience tailored to meet customers' needs. Along with the e-commerce site, they operate four stores in three states. Like fashion, LIT is ever-evolving, continually searching for the best trends and most talented up-and-coming designers. At LIT, they're dedicated to helping customers find exactly what they're looking for while providing the utmost level of customer service.
View current LIT Boutique jobsHeadquarters
130 Lincoln St, Garden Level
Boston, MA 02111
(617) 936-4121
[email protected]
Returns
What is the return window?
Items must have all tags attached and be clean of any stains, debris or smells to be eligible for a refund. If postmarked within 14 days of delivery date, full refund. Items returned after 14 days from delivery date will not be accepted, and additional shipping charges are applicable to return to sender.
Are there any items that are non-returnable?
Sale items are final sale. Discounted items due to damage or defect are final sale. Items purchased during promotions are final sale (IE: Friends and Family Sale). Intimates defined as underwear, silicon bras and covers are final sale. Gift cards are final sale, and cannot be returned or exchanged.
How will I receive my refund?
If postmarked within 14 days of delivery date, full refund. The refund is processed back to the original payment method once the return is received and inspected.
Who pays for return shipping?
Please email [email protected] to request a prepaid shipping label. This label is $6.99 and will be deducted from your refund. Customers can also ship on their own to the return address.
What if I received a damaged or incorrect item?
Should you receive a damaged, defective or wrong item(s), please email our customer care team at [email protected] with your name, order number, description of issue and picture(s) of issue. Our customer care team will provide you with a return shipping label, and upon receipt of return package, a full refund will be issued if postmarked within 7 days of delivery date.
LIT Boutique hours
| Sunday | 11:00am - 6:00pm |
| Monday | 11:00am - 7:00pm |
| Tuesday | 11:00am - 7:00pm |
| Wednesday | 11:00am - 7:00pm |
| Thursday | 11:00am - 8:00pm |
| Friday | 11:00am - 8:00pm |
| Saturday | 11:00am - 8:00pm |
Hours may vary by location and be modified due to holidays or events. Be sure to verify the current operating hours for your local LIT Boutique.
Check my LIT Boutique hoursEditor's Take
So here's the thing about LIT Boutique-it's basically what happens when someone decides Boston needs a fashion destination that doesn't take itself too seriously but still delivers on quality. Founded back in 2005, this women-led, minority-owned business has been doing the boutique thing for over 20 years now, which in retail time is like, forever.
They've got this whole vibe going. You know how some boutiques feel intimidating? Like you need to dress up just to walk in? LIT's not that. They're all about empowering fierce go-getters, confident connectors, and adventurous jetsetters with pieces that actually fit into real life-dresses for the office that work for happy hour, denim that fits like a glove, accessories that make you glow from within. Their words, but honestly? Pretty accurate.
The brand operates four physical locations now-two in Boston (Newbury Street and Hanover Street), plus Portsmouth, NH and Newport, RI. Each one's got its own personality. The Newbury Street flagship sits right in Boston's iconic Back Bay shopping district, nestled among those brownstones everyone Instagrams. The Hanover Street spot is in the North End, so you can grab cannoli after shopping. Portsmouth and Newport bring that coastal New England charm.
But what really sets them apart is the curation. They carry brands like For Love & Lemons, Free People, Good American, and We Wore What-basically the stuff you'd find scrolling through your Instagram feed at 2 AM thinking I need that. And they're constantly hunting for up-and-coming designers, which means you're not showing up to brunch in the same dress as three other people.
The online shopping experience mirrors the in-store vibe-easy, straightforward, no nonsense. They've built up their e-commerce presence significantly (especially post-2020, like everyone), and they actually deliver on that fast shipping, easy returns promise most brands claim but don't always execute. Their return window is 14 days, which is pretty standard, and they'll email you a prepaid label for $6.99 if you need it.
Here's something kind of cool: they're big on community. The whole #LITbabe thing isn't just marketing speak-they've genuinely built this following of women who tag them in outfit posts and actually engage. Their Instagram has 35K followers, and if you scroll through, it's real people wearing real outfits, not just model shots.
Price-wise, they hit that sweet spot between fast fashion and luxury. You're not dropping rent money on a dress, but you're also not buying something that'll fall apart after two washes. They specialize in dresses that flawlessly fit into your lifestyle, boots that will take you from day to night, and you'll still have some money left over for another cocktail. That last part? Very on-brand for them.
One thing to note-they're pretty strict about final sales. Sale items, intimates, promotional purchases, gift cards-all final sale, no exceptions. So if you're shopping a sale, make sure you really want it. But for regular-priced items, they're pretty accommodating about returns as long as tags are attached and everything's clean.
The company's evolved a lot since 2005. They started as this eclectic mix of avant-garde pieces and playful designs, and while they've definitely refined their aesthetic over the years, they haven't lost that edge. They're still hunting for pieces that make you feel something, not just fill a closet.
If you're in the Boston area or visiting Portsmouth or Newport, the stores are worth checking out. The staff actually knows their stuff and can style you without being pushy. And if you're not local, their website's solid-good photos, detailed descriptions, size guides that are actually helpful. They've clearly figured out that online shopping works best when you give people enough information to make confident decisions.