L.L.Bean
Founded in 1912, L.L.Bean is an American outdoor retailer specializing in clothing, footwear, and outdoor recreation equipment, known for their legendary customer service and quality guarantee.
-
L.L.Bean · Jun 21
-
L.L.Bean · Jun 21
-
L.L.Bean · Jun 15
-
L.L.Bean · Jun 14
-
L.L.Bean · Jun 08
-
L.L.Bean · Jun 07
L.L.Bean customer service
Use any of the convenient means below to contact L.L.Bean customer service.
| Phone | (800) 341-4341 |
| Web | https://www.llbean.com/llb/shop/510618?page=customer-service |
| Chat | Click to chat |
| [email protected] |
L.L.Bean jobs
What you get out of working at L.L.Bean is as important to us as what you put in. That's why we offer competitive pay, programs and perks to get you outside and keep you healthy. On-site fitness facilities and classes, a huge storeroom of state-of-the-art outdoor gear at your service, and generous L.L.Bean discounts are just the beginning.
View current L.L.Bean jobs
Headquarters
15 Casco St
Freeport, ME 04033
(800) 221-4221
[email protected]
Returns
What is the return window?
If you are not 100% satisfied with one of our products, you may return it within one year of purchase for a refund. After one year, we will consider any items for return that are defective due to materials or craftsmanship.
Do I need a receipt to return an item?
Proof of purchase required. We require proof of purchase to honor a refund or exchange. If you shop online or provide us your information when you check out, we will typically have a record of your purchase.
Are there any items that are non-returnable?
Products damaged by misuse, abuse, improper care or negligence, or accidents (including pet damage) and products showing excessive wear and tear cannot be returned. Certain hazardous materials cannot be returned in the mail, including batteries, fuel, glues, firearms, etc.
How will I receive my refund?
Returns are processed within 2-3 business days after the package is received. We'll email you a confirmation once processed. After that, it may take your bank additional time to post the credit. Any Bean Bucks used will be returned to your Bean Bucks balance, usually as soon as the return is processed.
Can I return online purchases in-store?
Yes! Simply bring your item and proof of purchase to one of our retail stores or outlets.
L.L.Bean hours
| Sunday | 9:00am - 6:00pm |
| Monday | 9:00am - 7:00pm |
| Tuesday | 9:00am - 7:00pm |
| Wednesday | 9:00am - 7:00pm |
| Thursday | 9:00am - 7:00pm |
| Friday | 9:00am - 7:00pm |
| Saturday | 9:00am - 7:00pm |
Hours may vary by location and be modified due to holidays or events. Be sure to verify the current operating hours for your local L.L.Bean.
Check my L.L.Bean hours
Editor's Take
L.L.Bean isn't just another outdoor retailer-it's basically the granddaddy of American outdoor culture, and honestly, they've earned that reputation the hard way. Founded back in 1912 by Leon Leonwood Bean (yeah, that's where the name comes from), this Maine-based company started with one guy, one product, and one pretty bold guarantee that still defines them today.
The whole thing began with Bean's frustration over wet feet during hunting trips. So he created the Maine Hunting Shoe-leather uppers stitched to rubber bottoms-and sold it through a four-page catalog. Here's the kicker: 90% of those first boots came back defective. Most companies would've folded, but Bean honored every return, fixed the design, and kept going. That's the DNA we're talking about here.
Fast-forward 112 years, and L.L.Bean operates 60 stores across 19 states, plus international locations in Japan and Canada. Their flagship store in Freeport, Maine? It's open 24/7, 365 days a year-has been since the 1950s (with a brief pause for blue laws). That's commitment to customer access that borders on obsessive.
But here's what really sets them apart: their return policy. Until 2018, they had an unlimited return policy-literally forever, no questions asked. They scaled it back to one year (still incredibly generous), but the message remains clear: they stand behind their products in ways most companies wouldn't dare.
The product range has expanded way beyond boots. We're talking everything from their iconic Bean Boots to technical outdoor gear, home furnishings, and even partnerships with Subaru (that ended in 2008, but it was a thing). They've got manufacturing facilities in Maine where they still handcraft products, though like most companies, they source globally too.
What's fascinating is how they've maintained their Maine roots while growing into a national brand. Their new headquarters in Freeport features courtyards, treehouses, and natural light everywhere-literally bringing the outdoors inside for their employees. They even take a social media break every May for Mental Health Awareness Month, which is pretty bold in today's always-on world.
L.L.Bean represents something that's getting rarer: a company that's genuinely committed to quality over quick profits, customer satisfaction over quarterly earnings. In an era of fast fashion and disposable everything, they're still making products designed to last decades. That's not just good business-it's a philosophy.