Loops & Wales
Loops & Wales is a sock shop by the sock-obsessed, offering carefully curated socks from top brands for all the moments that make up your day.
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Loops & Wales · Jun 21
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Loops & Wales · Jun 02
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Loops & Wales · May 25
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Loops & Wales · May 22
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Loops & Wales · May 18
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Loops & Wales · May 16
Loops & Wales customer service
Use any of the convenient means below to contact Loops & Wales customer service.
| Phone | (855) 655-8134 |
| Web | https://www.loopsandwales.com/pages/contact-us |
| Chat | Click to chat |
| [email protected] |
Headquarters
P.O. Box 908
Mt Airy, NC 27030
(855) 655-8134
[email protected]
Returns
What is the return window?
Loops & Wales offers a no-hassle return policy that allows you to return eligible socks for any reason for up to 45 days from the date of purchase.
Do I need a receipt to return an item?
You need to click on their return portal link and follow the instructions to obtain your pre-paid return label, then enclose the Authorized Returns Packing List Summary with the socks you wish to return.
Are there any items that are non-returnable?
All sale items are final sale and ineligible for return or refund. They also do not offer exchanges.
How will I receive my refund?
Once they receive the return, they will issue a credit for the amount of the merchandise, and you should allow up to two billing cycles for refunds to appear on your credit card statement. Original shipping and processing fees are nonrefundable.
Who pays for return shipping?
They provide a pre-paid return label that you can obtain through their return portal, and you can drop it off at any location that has a daily UPS pickup.
Editor's Take
So here's the thing about Loops & Wales-it's basically what happens when sock obsession meets actual business sense. They call themselves "Loops & Wales" and began "out of a simple belief: Socks are extraordinary, ordinary companions for your daily life." And honestly? That's kind of brilliant.
The company is powered by Renfro Brands (established in 1921), and gets its name from the knitting patterns that give their socks some of their most coveted features. That's over 100 years of sock-making expertise backing every pair, which explains why their stuff feels so well-made.
What really sets them apart is their curation approach. They promise "just-right socks, for the mundane to the momentous" with "many styles, carefully and obsessively chosen." It's not just throwing everything at the wall-they're actually thinking about what you need for different moments in your day.
The brands they carry tell the story too. You've got HotSox for the quirky statement pieces, K.Bell for that California comfort vibe, and a bunch of others that cover everything from professional looks to weekend warrior gear. Free shipping kicks in at $50, which is pretty reasonable when you're talking about quality socks.
But what really gets me is their customer service setup. You can reach them via live chat, email, or phone, and they're available Monday through Friday, 9 AM to 5 PM EST. That's actual human support, not some AI chatbot runaround.
The return policy is solid too-they guarantee satisfaction and offer a no-hassle return policy for up to 45 days from purchase. And they mean it when they say no-hassle. They even provide prepaid return labels.
Look, socks might seem like a boring category, but Loops & Wales has figured out how to make it interesting. They're not trying to reinvent the wheel-they're just making really good wheels and presenting them in a way that makes you actually care about what goes on your feet.